[Resolved] Matrix Cellular — Cheating of Bill

srakesh_2183

from Hyderabad, Telangana

Dec 19, 2011

Address: Maharashtra

Hi,

I took an Matrix Sim for my Singapore&Malayais Travel for a period of 7 days and while taking this sim they never explained to me the billing process. I gave my credit card and they said that they have blocked the of 5000 INR and would be refunded. When asked about billing the person aid that they would notify us when the bill comes and the amount and how to make the payment.

After nearly a month suddenly one day I got alerts of 110000 transaction from my credit card from Matrix and after some time they called and saying that your bill amount is 159000 INR...!!!!! Please pay the remaining balance... !! Without any initimation they stole my money from the credit card and asking for the remaining money. I was shocked to see that that much of amount..!!! Who in the world will bill more that a lakh of bill for a period of 7 days.. Is this something the Mobile Market is new to the world...??

So I denyed paying the remaining money saying this is a cheat and fraud and I would require a orginal bill from the SingTel and would verify it. When contacted to SingTel they were not able to track the Account No which the the Matrix sent to me...!!!

Seriously they are cheating the customers like this and I'm taking this very seriously and legally I will proceed this. Anybody is met with the same incidents please notify me or file a complaint. Every single rupeee is hard earned money and simply dosent grow in trees folks..!!!

Thanks!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vvnm95

from Chennai, Tamil Nadu

Jul 15, 2012

Hi SRakesh,

We have just been cheated too.
We took a micro sim card for iPad on our recent visit to Europe.
We were supposed to get 40 MB free and then rest at 0.19 GBP per MB
I never got an email ( they could assume I was accessing emails given I took a sim for iPad !) or an SMS to my alternate india number which was on for the duration to say that my 40 mb was over.
I have got a bill for Rs. 1.7 lacs !
That means my 40 free mb was over 8 hrs into my trip !
Had I been informed I would have taken out their card and not used it.

Their charges have been way higher than if I had taken a local card or even just stayed on roaming on my indian card.

What happened to your complaint ?
Did you get any justice ?

You can mail me back at [protected]@gmail.com

Rgds
M

tanmay.srivastav

from Delhi, Delhi

May 23, 2016

Prepaid matrix SIM card

I bought a prepaid matrix SIM card for Bangkok which I used for the 4 days that I was there. Well within my budget and calling rated were also very affordable. It was good being connected without worrying about bloated bills.

salemsiva

Jun 10, 2016

very worst call cost and service

The Company staff or Agent cheated for call cost and with out permission my customer credit card used this person we take leagl action he is working in salem travel agent .. i think how many people suffer this type issues..