| Address: New Delhi, Delhi |
I am Sushila Tyagi, I had Policy of MetLife. Policy No.20153756.
I had taken this policy in the month of nov '09. And had not receive the
policy till Apr'10.I had contacted sales team regarding my policy.
And always i got the message its in process..
After that But I am told your office that it was recived on Nov.2009 and the free look preiod is
over But i have not recived the policy . He told me that they had already delivered the policy in the month of Nov '09 and No One had received the policy at my place.Then i Was handed over the policy to your sales Manager. It should not have been delivered to anyone else as
this beign very confidential document and it should be handed over to the policy holder only.So i left with a question who is lying to me either sales team or customer care officer.I asked the officer to please give the details who had delivered the policy.He told me it don't have any details with him.
Well after that i received My Policy Kit on 11th Apr '10. Without Cover Letter to Some One else. After reading terms & conditions i felt cheated and not agree on them.Because they Have Taken the Cheque to Make the fixed deposite And Cheque to the favour of Met-life(only Met-life) And they had Also told me you can withdrawl the Money with in a year. So i requested Metife to cancel the Policy in Freelook. Regarding this i had submitted the policy documents in Wazirpur branch on 11th Apr '10.
On the 03May '10 i got a letter from Metlife that my request for FreeLook of the policy had been canceled as they had already delivered the policy in the month of Nov '09. I again make a call to metlife regarding this stuff that i hadn't receive the policy in the month of Nov'09. And do a proper investigation with courier vendor and with your system.
So I have sent these complain mail to you as a higher authority with lots of expectations and I am praying for justice and necessary action against the guilty. I further request you to help me to get my money back as soon as possible.
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met life — Metlife and issue of Policies and no response
Form [protected]yMoses Justin Nirmal Kumar
Old 24/New 16 MosesAvenue
First Main Road, Thiruvanmiyur, Chennai 600041
To
1) M/s Met Life India Insurance Co. Ltd
Represented by its Managing Director,
Wescare Centre,
No.1 Cenotaph Road,
Teynampet, Chennai 600018
2) M/s Met Life India Insurance Co. Ltd
Registered Office
Brigade Seshamahal,
No.5 Vani Vilas Road,
Basavangudi,
Bangalore 560004
Registered with Ack Due
Dear Sir,
We are in receipt of your printed note dated nil regarding non-payment of renewal premium, our policy now in a LAPSE mode. This is in continuation to our earlier Advocate Notice dated[protected] by Mr. S. Stanley John Chennai 64, South Boag Road, T, Nager, 600 017. We wish to inform you that I have paid one lakh and fifty thousand Rupees by one Cheque on[protected] o[censored]TI Bank Adyar. on behalf of my children Ebenezer J Moses, Anita Josephine Moses and Cynthia Jacqueline Moses . you have sent Policies for Ebenezer J Moses and Cynthia Jacqueline Moses at one stroke and not issued the policy for Anita Josephine Moses till we raised our objection without any reason that too after two months . As such we are not satisfied with your service and we have sent a detailed letter followed by a Advocate notice. Unfortunately You have not responded to our letter or the Lawyer notice instead now you have sent the printed note dated nil regarding non-payment of renewal premium, our policy now in a LAPSE mode. We here by call upon you to take immediate action on the advocate notice sent earlier letter with in fifteen days failing which we have to take legal action for the deficiency of service and also followed by press meet to caution the public about the public suffering .
I sincerely hope that you will reply immediately at least to our letter.
Yours faithfully,
Moses Justin Nirmalkumar