Micromax Informatics Complaints & Reviews

Dear Sir,
The Manager in product greviance cell,
Micromax India.

I bought a Micromax Q2+ product for Rs.2000/- but it is not working ok with gprs so that I can check email. It shows there no memory and other issues with non network and coverage and discconting.

I am also not able to use battery for more than few hours a day, even I do not call and received on this handset.

Pls. help and resolve my issue with my this purchase at one of your retail store, at Kalayan-W, opp. KDMC bldg., nr. Swami Mandir.

Pls. help and resole M: [protected]/[protected].

Dinesh R.G

My handset Micromax Q7 is under warranty and stopped working. The chap from service center (Dombivali, Mumbai) told me that they'll have to change the motherboard of handset. So on 26th og July I gave my phone at Dombivali Center sayin that I'll be informed about the status of the phone soon (Mr Amol - owner of the Dombivali center). From that day onwards I've not received any call from their showroom, so I called 2 3 times asking for the status and i was told the repair could take 3 months or more. I asked about their area manager - Dinesh ([protected]), when called he was not even talking properly and cut the phone and is not picking the phone. It's been more than 20 days and i regreat that I bought Micromax phones. .... the worst quality and service similar to government..........

hello sir
i was purchase micromax 560x cube at 26/07/2011.but battery backup is very poor from date of purchase .then i complained to my shopkeeper about my problems .he said to me that charge your mobile properly for 2-3days.but problems not solved. then he said to go our service center at prince communication at lalbag lucknow .then i was given my at service center on date 10/08/2011&job order was 9123 .service center return my mobile on date 18/08/2011at 6:00pm and said your problems is solved now .but problem still remains.now i think that it was manufacturing defects .so i request to replace my mobile . because your not solved my problem during 8days .thanking you
NAME KIRAT SEN
MOBILE NO. [protected]

my hadset is not working and its only three months since i have purchased it...the service centres are not listening to my complain...they took my cell and not yet returned after repairing it...they are not receiving my phone call also...its almost 10 days i am without my cell phone...i am fed up with this either you repair it or exchange it....i am not at all satisfied with your product...sorry to say this but i am not at all satisfied with your product...

i have never received high speed as it is mentioned speed upto 7.2 mbps.
i always speed upto 120 kbps nd downloadng 8-9 kbps
my all other frds r using d same modem nd dey getting hifh speed....
please tell is dere is anythg wrong wd my modem how can i get high speed
m using 2g sim on it.....

I have purchased micromax q7 handset on 1st june 2011. i found network problem from first day. i have submitted the mobile in sai service centre, maninagar. on 24th june. I got back my mobile on 26th july and the problem was the same (not solved). After i have sent the mobile on 27th july for the same problem which has not been solved. I got my mobile back on 9th Aug but the another problem is created that the keypad is not working condition. the sai service center person did not reply they did not have any answer. they have told me to submit my mobile for keypad problem.
kindly look in to this matter because after purchased my mobile i have never use it properly in two months and i lost my two months warranty also.

HI, MY MICROMAX X282 WAS COMPLETELY WORTHLESS AFTER 3 MONTHS OF PURCHASE.

THE MOBILE WILL NOT CHARGE AT ALL !! BATTERY IS BUSTED IN 3 MONTHS!!

I TOOK IT AT THE LOCAL SERVICE CENTER. THEY TOLD ME THAT BATTERY FOR X282 IS NOT AVAILABLE AND THEY WILL ORDER THE PARTS .

SINCE THE PAST 2 WEEKS I AM FOLLOWING UP UMPTEEN TIMES, AND THERE IS NO RESPONSE OR MESSAGE THAT PARTS HAS NOT ARRIVED YET.

THIS IS THE WORST SERVICE I HAVE SEEN FROM A CELLPHONE COMPANY IN DURGAPUR, W.B.

dear sir
sub: compliant for mobile hand set getting hot
as i have purchased 2 pcs of micromax handset no X360 on 21/8/2010 and i have submitted with the same complaint on 27/4/2011 which was replaced on 17/7/2011 but the problem is not solved yet. the job card of the same is as follows: 1766502 dated 27/4/2011 and 2191738 dated 2/8/2011

during the use of 2 or 3 minutes my handset is getting HOT and I am afraid there would be the fear of damaging my ears or more. As I have complained twice or thrice to the service center at Jmnagar city but I am not receiving the satisfactory reply.
I request you to do justful to me and my complaint
as I dont have mail ID i want the justful reply at the following address
V.R Bumtaria
Vrindavan
Patel colony 2/2
Jamnagar
cell: [protected]

Dear sir,
I bought Micromax A60 Handset on 20/1/2011. After a month it started malfunctioning, first there was a charger problem then speaker problem, which took almost a month to get resolved through the service center in Mira road. After that the touch screen failed and being it in the warranty period upto 19/7/2011. I handed over the handset to support center at Mira road. Address

M/S PRISHAN MOBILE SHOPPE at SHOP NO.43, GEETA ARCADE OPP.ST JOSEPH CHURCH, MIRA ROAD(E), MUMBAI-401107 Mobile No. :[protected]
Email : [protected]@mmxcheckpoint.com

, on date 30/5/2011. It has been almost 2 and a half months but there hasn't been any response either from the company or the service center in regards to resolve a problem. I visited there a several times and called the Micromax support center in Delhi but always told that i have no other option but to wait and how long i will have to cannot be precisely said, so i am very much anxious when i get my mobile handset back. They speak very arrogantly and in a non-supportive manner as if they don't give a dime. I have been deprived of my fundamental consumer rights and mentally embarrassed by the way they have handled the issue and as I talked to other customers facing other problems, they also have the same story. Micromax has a very poor support services to offer. in the wake of the aforesaid problem, I request you to kindly look into the matter and bestow me due justice.
For support of my saying, I attach hereby a copy of Handset deposit Receipt/ Job Receipt issued by the service center at Mira Road.

Dear Sir
I purchased a Micromax mobile handset X-510 from "HUM TUM TELECOM, Jaipur (Rajasthan) bill no. 5776 dated 17/05/2011 an amount of Rs. 3000/- but after one month & 15 days handset was not working (Properly Power Switches off) so I traced out their service book which was provided by the company address & I went to service center BALAJI TELECOM, 53, Mansarovar Link Road, JDA Market, Near RIDHI SIDHI Chauraha, Jaipur on dated[protected]. They kept mobile for 15 days & Service Eng. give me Jobseet No. WO[protected], Request No. R1107FRAJ0129947 said me that your Mobile is DEAD & this handset go to Delhi for Repair. After 12 days I went to Micromax Service Center but BALAJI TELECOM is Colsed so I went to other nearly service center they told me that BALAJI TELECOM is parmanently Colsed so your Micromax Handset return after repairing & pick your mobile within 10 days from this Service Center so I back to my Home.
After 10 Days I went to Micromax Service Center Basement Near KOUTONS Showroom Meena ka Dhaba, Gopalpura Bypass, Jaipur & I asked for my mobile X-510 to sitting person in service center but he say to me see list when I saw complent list of Balaji telecom my name was here. then he say to me you comeback after 5 days. I asked why? He told me that your handset not receive from Delhi & this is show to in panding list & your handset will repair this service center so I come back to my home listing this answer.
After 5 Days I went to Micromax Service Center but they told me that your handset will repaired in after seven days than I ask again why? there sitting person say me that your handset is not repaired & show in panding list & said me that come after 7 days.
After I made Senior Officer of this service center than they called off my Handset Micromax X-510 after seeing my handset they told me your mobile handset is not working & Dead.
So I Humbly request to you sir, that please get my Handset Micromax X-510 repaired Soon or it may be replaced by new handset so that I may not suffer. I am very disappointed with the company satisfaction please give me a suitable suggestion what I do ? other wise we will go to consumer court.

Kind regard
Umesh Kumar Sharma
LIC Carrier Agent
Plot No. 36, Pushpanjali colony,
Mahesh Nagar, Jaipur (Rajasthan)
umesh.[protected]@gmail.com

Hi,

Mode: X 505
IMEI: [protected] and [protected]
Date of Purchasing: 17 July 2011
Complaint Date: 26 July 2011
Customer Service Centre : Ramesh Nagar (Metro Station)
Customer service officer name: Nitish Ranjan
Time : 04.30 PM

Subject : X505 have 2 MP Camera but actual lower quality then VGA Camera

I saw the advertise in internet site and I impressed the qualities of Micromax Phone X – 505 for their quality that 2 MP camera and other qualities. I was read their quality from the Internet and the Micromax website.

So I had purchase a Micromax Phone X – 505 phone from the local shop on July 17, 2011. I was surprised after purchase the phone that the Camera quality of that phone is very poor and look like lower than Normal VGA Camera.

I decided to visit for Micromax Service Centre and got address from customer service number for the complaint of Micromax, they provide me the address of Ramesh Nagar service station.


I reached the Ramesh Nagar Micromax Service centre at 04.30 PM. I found there are 2 peoples one is a female, I don’t know her name and one is a male, but he is not in customer service officer, so after 5 minutes a customer service office came from the cabin, and his name is Nitish Ranjan. I requested to female officer that I have a problem in my phone that X505 have very poor Camera Image quality she told me the male officer will check your problem. But the Nitish was busy with his phone with some body since 15 minutes and I was waiting. They are not giving us good customer service and more peoples were waiting.

After his call I told to Nitish that I have problem with my X505 and his camera quality is very poor looks like lower than VGA Camera. He checked my phone and reset all the setting and said the camera is correct and image is ok. I told him that the camera quality is very poor and image pixels are not cleared. He told me if you want to change the camera we will do it, but we don’t have the part right now.

I asked to how many days you will take for change the camera, he told me minimum 10 days or more, He said they will ordered the part after 30th of this month
I said, I can’t my phone more than 10 days and more, he was giving me the reply very rudely. I said after 30 when I will leave my phone for change the camera he told me again 10 days. I don’t want to leave my phone for 1 month, and said please take my complaint
And give me a reference# or complaint#, he refused me for take my complaint and said if you submit your phone then he will take the complaint and he didn’t take my complaint. We have the rights of giving us complaint if we not satisfied with any service of the company.

I said you can take my complaint only for that my phone’s camera has a problem only complaint and after part will come I will submit my phone he refused me very rudely and he was not taking my complaint very seriously. I was very surprise with his rude reply and he is not taking my complaint.

I asked for provide me the Ombudsman office number, email ID and contact person name, he gave me the number[protected] and I asked for contact person name he told me that the number is customer care number not Ombudsman office number and he said that they don’t have Ombudsman office and number he have only the customer service number and he was giving to me very rude reply.

I think every company has their Ombudsman Number and in the service customer service office have also, but I was surprise that he is refusing that he don’t have the Ombudsman number.

Please take the action and reply me over the email with in 10 days, other wise I will be submit a legal case to consumern court for that the Micromax don’t have the Ombudsman office and their poor quality of customer service and cheat case also.

Rajesh
[protected]
[protected]

I WANT MY JOBSHEET NUMBER IMEI NUMBER-[protected] BECOUSE IT WILL MISPLACE FROM YOUR SERVICE CENTRE &THEY WILL NOT GIVE ME SERVICE IN MYWARRENTY PERIOD SO PLEASE TAKE ACTION AS YEARLY AS POSSIBLE

As per micromax they deal for best features handset but actually they don’t even bother after sale. WORST after sale services I have seen in my life is only by MICROMAX. I request you to all don’t use MICROMAX any HANDHELD PHONE they will just cheat and tease you.

I have in a X510 PIKE mobile warranty period.And the touch screen is not working since one month. But the staffs of the service center( Smart Services, Cuttack) does not receives my complain and tells that you come after one month. So again i went to them after one month. And now they are telling that-we have no touch screen available so you adjust for some days. Therefore sir, you please tell me how one can adjust the phone when the touching effect is not working ?
I have also made contact with another service center named M/s 3S Enterprises,Bhubaneswar.And They are also telling to wait for one month.So please solve my problem as soon as possible otherwise my warranty period will expire.

From, Manoj Das,
At- Tangi
Mobile No- [protected]. E-mail ID = [protected]@rediffmail.com

i had bought a new handset micromax X600 on 15 jan 2011
after 15 days it had a problem
when the menu button was touched phone got switched off
i wnt to service center and got it repaired.
after 5 months i.e, in june its touch didn't worked,then at service center they said that itstouch pad is broken you have to pay 1,190 to get it repaired

now this time it again has the problem of menu on and system switch off and they are denying to repair it.
my mobile M_IMEI :[protected]
S_IMEI :[protected]
NOW WHAT SHOULD I DO ???????
AND WHY THESE PROBLEMS OCCUR ???
PLZ HELP.

I have a Micromax mobile X365,

in which keypad was not working. Unfortunately i have submitted it for repair to Dealer S.K. Enterprises, Last month on date 25-june having Job #[protected].

But despite of vigorous follow up no body is supporting.
Owner as well as employees are not even picking the phone.

I don’t have any exact status of my phone.
I am helpless & can’t purchase new phones every 2-3 months. My phone is still in warranty.

i had purchased micromax mobile from univercell for 2008.00 rs of modelx 226+ with bill no 0857214. my sincere advice to all the viewers is not to purchase micromax mobile it is the waste mobile which i have ever seen in my life time it is so delicate that its display had been broken when i kept it in my jeans pocket along with key chain within one week of my purchase, so i approached the service centre at secunderabad where many customers are scoulding the service centre persons because they are not accepting their waranty they have said to me that display will not come in waranty so replace new display which they doesnt have for which we must give order and go for 900 rs i went outside and replaced for 300 rs,there are so many problems in that mobile like speaker does not work in outside places,automatic switch off, key buttons not working all this happened within one month of my purchase for which they says this is not in warranty. my humble request to all o[censored] is pls do not purchase micromax mobile in any way u can try any dabba phone..

I have given the Handset to the service center of micromax in vashi for problem with the touch screen. They kept the handset and now it is informed to me that they don't have suitable spares with them. I contacted the customer cell for update on my complaints. Even they are not sure when the can give me my handset back. They are giving excuses and a time after 15 August 2011, that to they are not sure about it. In future any body want a handset don't ever go for handset of micromax, they are just interested in pre sales and sales not post sales service.

Dear Readers,

My Name Is Rohan, and i bought a Micromax X560 , No Doubt the phone is good, but it had a problem since the time i Purchased it, The shop i purchased it from directed me to the service center in mira road.

Address: Shop NO.43, Geeta Arcade Building Opp. St. Joseph Church, Sheetal Nagar, Mira Road (E).
Note: the Service center Address keeps on changing, it is shifted to Shanti Shopping center now.

Case no. or Jobsheet no : W[protected].
Issues: Vibrator issue, Camera Issue : Module not ready and internal Memory Issue : Does not detect the phone memory(Due to which all the Contacts gets deleted) .

Shailesh (Micromax Center head) Said it will take around 20 to 25 Days for the problem to be resolved since we have to send the hand set to delhi(head office) and we will give u a call back once we have the handset.

There was no revert even after 30 Days i had to follow up where in the no was not valid, i went to the Service Center in mira road and it was relocated, they then said that it will take some time , i waited for around 45 Days and the hand set was back, I checked with the hand set,

THE INTERNAL MEMORY ISSUE WAS RESOLVED " BUT THE CAMERA MODULE AND THE VIBRATOR ISSUE WAS AS IT WAS"

I used the phone not more than 50 Days and had ask for the replacement, but they denied stating that they will replace the main board of the hand set,

BUT THEY ONLY REPLACED THE IC OR THE CHIP ON IT AND GAVE IT BACK AFTER 45 DAYS"

Now they said that they will send it back to delhi(head office) for the same issue and on urgent basis and
resolve the issue ASAP, But still it will take around 15 to 20 Days.......

Now the case no is : W[protected]. Raised on date 23/07/20021
(Note : if needed i can upload the Scanned copy of the Case Paper for this issue).


Please let me know how can I take this Case so that the Micromax Service can improve ..

Please dont buy any of the Micromax phone cause I had a Micromax X560 JAVA Phone,
It is supposed to support JAVA application< But within a months time it started giving error.
Its
internal memory which is around 45 MB used to get corrupted and used to delete the entire partition, as in it used to show only the memory card,Due to this i was not able to send SMSes as well,
The camera which is 2 MP was good but then it used to display negative images as well as it used to flicker when the camera was in its normal functional mode, HAD FACED MANY ISSUES WITH THESE MICROMAX PHONES.
I would Rather suggest u to buy micromax phones at your own risk.
Worst Part With micromax produc
Micromax X560
ts.
After facing so many issue i had to travel around 15 KM for the micromax Service center,
They checked the phone since there was a vibrator issue they fixed it stating that the vibrator was kinda lose.
Second time I went to the service center since my internal memory was having and issue and they were not able to reinstall the OS of the phone , Now they are saying that they need to send this phone to the regional office, N that’s in Delhi so it will take 45 Days
I was BUGGED I told them and even have a proper bill for the purchase of the phone so I need a replacement but they refused , ITS BEEN ONLY 35 DAY SINCE I BOUGHT THE PHONE.

BOTTOM LINE : MICROMAX SERVICE SUCKS…..

Please do not Buy any “MICROMAX PHONE” it will be a waist of “MONEY AND TIME”