Comments
Mr. Krishnan I have an Aqua Guard and planing to throw that in their office. thought of buying Morf... but the feed back seem disturbing... the reason we want to shift is service... and i see that Mr. senthil's complaint of 31st may is not addressed till 4th june!!...
Dear Mr.Senthil,
Your complaint on this website has come to our notice very late. Since you had addressed our Regional Sales Manager specifically, I also take the liberty of assuming that you had gone through his reply to one of our customers (Mr.Gunasingam). That reply has clear details about our escalation mechanism. If you had sent a mail to one of those email ids, it would have helped us address your service requirements immediately.
The escalation mechanism has been put in place to ensure that our customers do not suffer delayed service even if there is a lapse at the field level. Unfortunately, you have chosen to post your comments on a public website.
Nevertheless, we have asked our technical team to resolve your issue on a war footing. I would like to also request you to kindly contact us directly in case you have a problem with our service. We are furnishing here below our escalation mails for your records and future use.
Stage I : [protected]@morfindia.com
Stage II : [protected]@morfindia.com / [protected]@morfindia.com
Assuring you of our best and prompt services at all times.
L Srinivasan
Senior Manager
MORF INDIA LIMITED
Your complaint on this website has come to our notice very late. Since you had addressed our Regional Sales Manager specifically, I also take the liberty of assuming that you had gone through his reply to one of our customers (Mr.Gunasingam). That reply has clear details about our escalation mechanism. If you had sent a mail to one of those email ids, it would have helped us address your service requirements immediately.
The escalation mechanism has been put in place to ensure that our customers do not suffer delayed service even if there is a lapse at the field level. Unfortunately, you have chosen to post your comments on a public website.
Nevertheless, we have asked our technical team to resolve your issue on a war footing. I would like to also request you to kindly contact us directly in case you have a problem with our service. We are furnishing here below our escalation mails for your records and future use.
Stage I : [protected]@morfindia.com
Stage II : [protected]@morfindia.com / [protected]@morfindia.com
Assuring you of our best and prompt services at all times.
L Srinivasan
Senior Manager
MORF INDIA LIMITED
All Customers and Job Seekers don't buy this company product and don't join this company
Mr. Krishnan,
I stay in Bangalore and thought of buying Morf instead of Aquaguard purely because of its service. but the above posts seem i need to rethink again... ..
I stay in Bangalore and thought of buying Morf instead of Aquaguard purely because of its service. but the above posts seem i need to rethink again... ..
Dear Sir, i was trying to compare Morf India Water purifiers with others like Aquaguard and Kent. can u plz suggest if we can get in touch with anybody in hyderabad for product details and to check TDS in the water of our area. plz provide contact and name
kaushik
kaushik
Mr. Senior Manager... First and foremost, create a proper grievance redressal system within your organization and be reachable to your customers. No one wants to sabotage you. But no one will keep quiet if your staff take the customers for granted after taking money and making promises. You need to be responsive as well as technically good to maintain a good image in the market.
Contact Information
MORF India Ltd/Verbal RO Machine
India
File a Complaint
I have an issue with the RO which I bought on Dec 2010.
I have called them on the above mobile number[protected]
and registered my complaint on Tuesday 31 May 2011 But till now no one has turned back. Am following with them daily and just they repeat the same answer today engineer will come. I really got frustrated with the servioce support you are providing.
My coplaint rigstration number is c173 which was provided today only.
Senthil