Comments
I had a problem with my internet broadband connection, it had continuous interruptions.
I kept complaining on the helpdesk, and they kept closing tickets, when my connection was working intermittently, but the real root cause was not being identified and fixed.
Soon as i realised this i refused to allow the problem ticket to be closed and ultimately two engineers (Mr Thitte and Mr Maali) did come and conducted a complete investigation which involved making trip back to their office for getting equipment.
But the root cause was identified and fixed in the same visit and now i have smooth service.
Thanks to the engineers for completing the work sincerely.
I kept complaining on the helpdesk, and they kept closing tickets, when my connection was working intermittently, but the real root cause was not being identified and fixed.
Soon as i realised this i refused to allow the problem ticket to be closed and ultimately two engineers (Mr Thitte and Mr Maali) did come and conducted a complete investigation which involved making trip back to their office for getting equipment.
But the root cause was identified and fixed in the same visit and now i have smooth service.
Thanks to the engineers for completing the work sincerely.
i had ( Tele no 2750009 ) problem since two months The Internet is not working properly. I was complaint more time but Koperkhairne MTNL Authorities are Dead .they Should not response till today
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+91 98 6811 2345
+91 11 2431 0212
+91 11 2335 6666
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
Thanks