[Resolved]  MTNL — Excess Bill is coming

I am using MTNL connection from feb 2007 My no is 25991453 I am living in delhi i am using 250 Combo in which 100 cals & 400 Mb free data given by mtnl but last month in July 2009 i have changed my plan frm 250 Combo to 500 Combo in which MTNL offerd 200 calls & 2.5 GB free (it means 2500 Mb) but when i recd july momth bill bill they are charging me according to previous plan in month of july i have used 2484 MB & they are lessing 400 Mb from this & on balance they are charging .80Ps per MB it is wrong when i have changed my plan then why they are charging me according to previous plan i have several time conformed about my plan always MTNL peoples are saying your plan is changed i confirm it from MTNL customer care from 1500, 1504 & sanchar hatt they are always saying your plan is changed so when plan is changed then why they are charging excess amount to me on my bill even they have mention on my bill also that your plan is changed after that they are charging excess i have given written complaint to rajouri garden PRO but he is the worst person in MTNL who is not listening my complaint i have visted MTNL account officer also but he is also not listening my complaint i have lodged my complaint at PG cell also but i have not recd any reply from there side also so please do the need ful i am very thank ful to you
Harpreet Singh
MOB no [protected]
PH no 25991453

Respected Sir, madam,

24th March 2010

sub:EXESS BILLING..!!

this is to bring to your kind notice that i've been a regular user of mtnl landline for the past 30 years.Last year I opted for triband internet services(plan:Rs 199 pm).My bill has never exeeded Rs 800/-.To my surprise the bill amt exeeded to Rs 1841/- and inspite of my regular complaints to your bill dept, nothing was done.Even more surprising is that when I checked my current bill on your site today it is showing Rs 3964/-, even though im not a regular user.Please look in to the matter and explain us the billing procedure, otherwise we would discontinue with your unsatisfactory services.!!!

Respected Sir, madam,

24th March 2010

sub:EXESS BILLING..!!

this is to bring to your kind notice that i've been a regular user of mtnl landline for the past 30 years.Last year I opted for triband internet services(plan:Rs 199 pm).My bill has never exeeded Rs 800/-.To my surprise the bill amt exeeded to Rs 1841/- (in the month October 09)and inspite of my regular complaints to your bill dept, nothing was done.Even more surprising is that when I checked my current bill on your site today it is showing Rs 3964/-, even though im not a regular user.Please look in to the matter and explain us the billing procedure, otherwise we would discontinue with your unsatisfactory services.!!!

I hope some steps would be taken by the concerned authorities.
thank you
yours truly,
Sangeeta Suri