[Resolved] MTNL — Billing Complaint

rananjay2k2

from Bengaluru, Karnataka

Mar 4, 2011

Address: East Delhi, Delhi

Dear Sir,

I am user of mtnl broad band, my telephone no is[protected], I have problem with broad band since month of July 2010, Some time working some time not. After October 2010, phone was completely not working, I was complaint about it in mtnl office and call centre (198 and 1504) but problem is not solved till now, Please check attached screen shot of complaint on mtnl site.

After complaint I didn’t get any solution from mtnl but continually I was getting bills of approx Rs 800 per month till Feb 2011.
Wait of long 3 months, I stopped to pay bills now status is DNP (do not paid).

When I visit to mtnl office, they told me that I have to pay pending bills first but why should I pay bills if phone and broadband was not working during that period. One more thing mtnl staff informed me that somebody (mtnl staff) changed my complaint status as active. (Who did this without user confirmation)?

I am very frustrated with very very poor service of mtnl. MTNL cheating me. Now i am thinking to disconnect my phone and broadband connection (If i will not get helped from your side).
Please help me to wave off these bills.

Details are as follows:

CA No. : [protected]
TELEPHONE NO. :[protected]
CATEGORY: NON-OYT GENERAL(TF)
NAME: SINGH KUNWAR RANANJAY PRATAP
ADDRESS: 64 NR PREET VIHAR PARWANA ROAD BALDEV PARK, DELHI 110051
CLASS : INDIVIDUAL

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Aug 13, 2020

Complaint marked as Resolved

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Comments

URVI SANJAY SONI

from Mumbai, Maharashtra

Mar 20, 2010

I am holding the MTNL landline no.28954161 along with broadband service in my name registered with MTNL. My CA no. is [protected].

On scrutinizing my bill for the month of Feb 2010 (bill No. [protected]) I foud that the broadband usage charges is Rs 3395 and my total bill for the month is Rs 4599.

I am having broadand connection from MTNL since May 2006 under the same scheme and for your kind information that my broad band charges have never exceeded Rs 400 from the time of installation of the same. The question of misuse of this facility and phone does not arise as the same is installed in my home and is always in my possession.

I have all bills for the last four years and all my payments have been on time.
I feel that there is some error or negligience on the part of MTNL for this excessive bill.
I have already complained to the concerned authorities in MTNL by e-mail.

anisax

from Delhi, Delhi

Mar 3, 2011

Dear Sir,
Regard to inform you that I have not recd. the bill of my net connetion from the starting month( seven) my tele.no. 27395280. Kindly see th matter and take the action ASAP. and send the all previous original bill.

Thanking you.
Anil kumar saxena
h.no.461, gali no.11, chander Qut.
Rampura, NEW DELHI.