[Resolved]  MTNL IPTV — NOT WORKING

MTNL/IPTV — IPTV not started on my shifted number

I am a customer of MTNL. I have shifted my residence recently.

I was having the telephone no 26255181 at House No 290, Road No 3, Andrews Ganj, New Delhi 110049. I was getting basic phone, internet and IPTV services on the existing no. While shifting my phone went to the local area office's Sanchar Haat and gave application for [censored]ing my phone and the services on it. They provided me the OB no 6327 dated 12th January. All the services on the above mentioned number was discontinued from 18th January 2009.

I have shifted my house to 126F, Sector 4, Pushp Vihar, New Delhi 110017. The new telephone number is 29564730 which was installed on 21st January 2009. MTNL has also started the basic phone and internet service on the new number. But the service of IPTV has not started on my new number.

I have called several times to different authorities of MTNL and the customer care of IPTV but didn't get the facility of IPTV yet.

MTNL — IPTV Not working

I have subscribed the MTNL-IOL IPTV service on my landline Telephone No. 28555835. I have lodged online complaint No. 58621 on the MTNL website on 24/4/2009. Till date neither the MTNL nor IOL has bothered to rectify the problem. IPTV is not working, helpline 126000 is permanently engaged and therefore there is no access to the helpline number. Email sent to iptv.iol.[protected]@mtnl.net.in is returned probably because the said mail id is withdrawn. When IPTV was working important channels were not aired.

Neither IOL nor MTNL is bothered to provide services to its customers; and they are gladly collecting monthly charges.

MTNL — Internet, IPTV not Working

Dear Sir/Madam,

I have mtnl's internet connection[protected] for years and and IPTV also from last 1 year. I did not face much problem in the service in past. However, it is normal that there internet and IPTV do not work 5 days a month. But from the past two months My broad ban and the IPTV on the same Line are not working properly. when I complain to the 1504 they say that there is a line fault. And the line man says that the problem is from servers end as the phone is working correctly.

I don't know what the problem is it but I know how to disconnect the connection and take back the security deposite. I am at the verge of disconnecting the service. Please look into this.

S.K. Anand
Phone[protected]