MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

>Hi sir,
>
>I bought a MTS Data Card from the MTS mobile company since 3 to 4
>months back, I was facing many kind of problems during the use of this
>Data Card. Now before 3 to 4 days back a customer care executive Ms.
>Kalpana Chaturvedi made call me and told that sir, we are upgrade your
>data card and after that you will get 15 GB DATA USAGES with speed up-to
>9.8 MBPS so please visit our sales office which is located in 22 godam,
>Jaipur. Than I went there in my office break time and submit my earlier
>bill payment and made the charges of Rs. 450 of get the replaced
>device, after that she told me that sir, it will be re-start before
>11.00 PM today itself. But nothing was happened. Than I did call to
>customer care number ([protected]) they guys told me sir it will start
>by tomorrow, I will wait for tomorrow. Again same thing, nothing is
>happened. Than yesterday around 11.28 I again made call to customer
>care on same number they told me that sir we have updated your
documents in our system and your data card will be start within 3 working hours. I went sleep.. when I wake-up early in the morning than I started my lappy and connect the data card in the system but nothing was showing over there. Right now after came from office at around 9:15 PM I started the data card and it's running but I shocked after see that I am getting downloading speed only 60 to 70 KBPS...I again made call to the customer care than I told a guy than please transfer your call to your supervisor, they ask me that sir can we put your call on hold for transfer your call to our supervisor, but I stop them for do that coz earlier in the call the agents put me on hold and than disconnect the call. So again they disconnect my call twice.
>
>No one is helping my problems in the MTS customer care.
>
>Sir, I have request you to kindly take the action against them and feel glad to

Yesterday a outbound team made a call to me and told me that our technical adviser will come at your home tomorrow and I take a off from my office for today. no one came at my home whole day and no one call me regarding my concern also. Now I called to your number [protected] at 23:05 and talked with Mr. Kartik Goswami (Customer care educative) he informed me about many thing which you have not informed me when I was purchasing this Data Card than I told him that please transfer your call to your supervisor and he put me on hold for 7 MINUTES than I was going mental and I disconnect the call.

I didn't see ever this kind of services in my life.

I purchased mts postpaid data card online on 22nd nov. On same date I gave my pan card copy photo and licence copy. They told me ur card will be activat in 24 hrs but after 4 - 5 days I rcvd many calls regarding ur photo is not clear in ur licence copy pls mail us ur copy again then I mailed to vikas.connectindia.in but after this also. He said this is also not clear send me another add proof. Then I sent my ration card copy but still no reply. I hav sent 2-3 mails to him but no response then I called 20 times in customer care but my card is not working. I got a complain no on 17th dec. [protected] they told me ur problm will b solve in 2days but not solved.then I cld on 20th dec again they said we r directly sending mail to connecting department ur problmm wll b solve in 2days again I called on 26 th dec but no complain no they r giving. I'm not able to use my net not able to make any paymnt etc. 'Kindly resolve my problem. Thanks and Regards, Pooja Rawat [protected]

I purchased MTS Mblaze data card 3.1 mbps. I raised a complaint few days ago and you guys called me and rectified the speed issue, BUT IT WORKED WELL ON THAT DAY ONLY from next day onwards again the maximum speed I am getting is 90k, its very worst performance. Sometimes the speed goes to 0k also. It takes few mins to open any simple light weight webpage. I have given complaints so many times but no response at all. I am not satisfied with this service so that I dont want to continue to this connection.


Name : Raghavendra
data card number :[protected]
mobile number:[protected]
e-mail ID:raghavendra.[protected]@gmail.Com

I have received a call from MTS Executive regarding marketing of Broadband connection on my Vodafone No. [protected] despite registering for DND.

Date & Time of Call : 22-Dec-2012, 13:12 hrs

Caller number : [protected] (on behalf of MTS)

Kindly help & thanks in advance.

i m deepak krahera and my data card of mts was lost from the blaze courier boy. he is saying that the packet in which we have courier that was no properly packed . that why we lost the data card . but this not true as we give the envelop properly staple thrice and before giving this packet to the blaze agent we checked this twice. so we want our data card back because that important for us. please find this back. i m requesting you please revert me back . i m waiting for for your reply that what you will do in this case

Sir,

I have recharged my MTS mobilize data card (No. [protected]) on[protected] for Rs. 248.00. But it is not being connected and showing 'The remote computer did not respond'. The extract of recharge and acknowlegement received from the MTS India Mobilze Company is as follows:

______________________________________________________________________________
Dear Gurunath,

Thank you for doing Prepaid Recharge. Your transaction details are:


Transaction id: 81164298
Subscriber id recharged: [protected]
Purchased value (MRP): 248.00
Date:[protected]:53 PM

For any Web payment related query or complaint please call to our below Customer Care numbers:

When calling from MTS mobile:
Data & Smart phone customer care . 955 (Toll Free).
Voice customer care (Prepaid & Postpaid) . 155 (Toll Free)



For more details please visit www.mtsindia.in
________________________________________________________________________________...⇄

Hence, please clarifiy

Respected Sir,
i bought an Mts datacard for internet connection on june 30th 2012. since after 2days i.e on from july 2nd my net connection is not working properly what ever the conditions on the box they have given that it is not working and i have complainted several times but till now means today dec 12th 2012 the problem was not solved. when ever i complaint they will call me in return and say they will send there teams members to solve it.
in this 6 months only once the person he came in the month of aug he came and checked it said they will keep antenna. so that the net connection will not disconnect for every 10 to 15 min and your speed will also be increase. but still now no body came and after that also i have complainted many times. they said that you have to change your operating system i said why it is return in that box that it will support they why it is not supporting now means they said we don't know but u have to change then why you people will fool all the buyers like this there is no response they will cut the phone. so please kindly solve this problem for me as soon as possible.
there are no photos to send.
MTS DATACARD No: [protected] (MBLAZE)

I bought MTS Mblaze data card 3 month free usage plan .( 3gb/month) . When i buy they said it is fast and less charges if we use above the limit.

But after billing they are charging for Downloads and Uploads seperately. That mean they give plan for only viewing the page..

This is pakka fraud than reliance. i cant bear this ..

Every one pls dont buy MTS or otherwise u will suffer...they are good at sales marketing..

Myself Raj Vimal
MTS Card No:[protected]
Acc No:[protected]

My MTS USB Dongle stopped working around 2nd Dec,2011.Thereafter my system or any other system was not able to recognize (detect) the device.It was a confirmed Device fault of which i first complained on around 6th Dec,2011.The Customer Care person registered my complaint and he assured me for device replacement in 2 working days.
No call or response for replacement was made from their side.Then i again contacted Customer Care and he reconfirmed my complained and assured me for Device replacement on next working day.
Again no action was taken.
From 6th Dec,2011 to 19th Dec,2011 i called Customer Care 5-6 times and each time they gave me false assurance,no effort in any way was taken from their side to solve my problem.
Fed up with their service and negligence to my several lodge complaints,on 20th Dec,2011 i called Customer Care and asked them to DEACTIVATE my MTS connection. The Customer Care person registered my request for Deactivation and assured of the same.


After that in mid March,2012 i got a call from MTS person reminding me that i have to pay the outstanding bills of months Dec-2011,Jan-2012,Feb-2012.
I told him about my previously lodged complains and informed him that i did not use the Device from 2nd Dec,2011. And i also informed him about DEACTIVATION request that i put on 20th Dec,2011.Thereafter on my asking of my monthly Usage detail,"HE CONFIRMED ME THAT MY DEVICE WAS NOT IN USE AND USAGES WERE 0(ZERO),THEY TOLD ME THAT IT WAS THEIR INTERNAL MISTAKE AND THEY WILL TAKE CARE OF IT AND CORRECT THE BILL".

I thought the billing problem was solved by the company.
But suddenly On 8th Dec,2012 I got an email from Postpaid.[protected]@mtsindia.in Regarding the lok adalat case against me for non payment of bill amounting Rs 3307. And asked me to appear in lok adalat court on 11th dec 2012.
I cant be present in Chennai before 9TH Jan 2013.
Being totally unhappy and frustuated from MTS company services. I hereby post this problem in Consumercourt.in forum platform for resolution of this.
Its an unneeded mental harassment and wastage of my time from MTS company.

Email stated :
LOK ADALAT CASE No.114537/2012
PRE LITIGATION DISPUTE
Sl No. 068
DUES AS FOLLOWS:
MTS CARD No :[protected], Account No.[protected]
Net O/s: Rs.3307.14/-
You are requested to appear on that date at the venue mentioned above.

RAJ VIMAL
[protected]
raj.[protected]@gmail.com

Hi,

My name is Kaustav. I bought my MTS MBLAZE dongle on 2nd December 2012 from a sales person named Venkat. He assured me that it would definitely get activated on next day, but still also it is not activated. I called him again and again, and he is telling like there are some instruction changed on TRY, that's why it is getting late. But, at the point of selling itself he didn't say anything to me. Though I got activation call twice, but still also my dongle is dead. I asked him to take the dongle and revert my money. But he is not doing that also.

My MDN no. is:- [protected].

I have called MTS care and launched a complain against Mblaze. I purchased Mblaze dongle, No- [protected] for taking my online examination & speed tests etc. since I purchased the MTS Mblaze I am not getting such a speed that I can surf the web pages. When I talked to customer care they launched the complain and gave me the complain no that was "C[protected]". After visiting a representative to my house he spoke that the speed is really fluctuating and I will tell it to the concerned department. Soon after I got a call that was "sir I m calling form MTS data care, your resolution had come & you will get speed by 300 to 400Kbps" When I objected he spoke that I just called you for acknowledging your resolution noting else & cut the phone. I took the dongle to go smooth with my online examinations, but most of the time it is showing "sent speed 1kbsp", "receiving speed 0kbps" Please Help me as soon as possible. I am fade up with this service.

Regards:
Lakshman Kumar
[protected]
[protected]

Dear Sir/ Madam,

Iam not able to pay my data card payment thru MTS site so i called MTS Customer care for the solution how to pay my bill, they are advised me to pay in M.Paytm.com site after that i ve paid my datacard 560 amt in that site on 26-Nov-12 & the order number is 57892015, but my payment transaction done thru axis bank the payment is debited from my accout, but still its not been credite to my MTS data card & i ve made a several compliants to customer care number for reference im attaching the payment details & reference number too.. Request you to take the action on the same.... Ref No: R[protected], R[protected]

MTS wireless usb from the first time i started to use it the speed dropped and the internet stopped.
repeated calls to customer care (not toll free) but no one responded to my problem. its disgusting the way MTS has cheated me. i paid 1200 for installation and now i am left with the usb stored away.
Is every provider untrustworthy?
consumer court is the only place where we can air our grievances
help please

Hello,

I had made a payment of Rs. 2697/- on last Thursday 22nd November. Got the device immediately. Person came to my house told me that it will be activated within 24hrs. He took all the documents and signature with photo. Friday got a call from MTS and verified my address over telephone and told me it gets activated within 24-48 hrs. Saturday morning again got a call and a person told me he'll be coming to my home for my address verification. I waited for him the whole day but nobody came for Verification. From last Monday trying to get there people but customer care is not taking any responsibilities and unable to give any suggestion. Called to MTS customer care at least 4-5 times. Thursday got the phone number of Mr. Vikas Shukla([protected]), Manager of Connect India and he told me its the problem of signature mismatch. Although he is not from MTS but from there site i got the device and paid for it. I didn't receive any call from there side no msg and nothing. But I was supposed to get phone or msg.

Please do the needful action.
Thanks in Advance.

Ushnish Misra
([protected])

Dear Sir,
I have purchased a mts Mblaze modem with 643 (3gb day and 10gb night) postpaid plan.But after few days I came to know that my 643 plan has been revised and 444(3gb) plan has been automatically activated.When I called cust. care they said that 643 plan cant be activated in your no (modem mdn no [protected]). I want to use internet with 643plan.kindly help me to activate this 643 plan.

Pinaki Ranjan Bhakat
email- pinaki.[protected]@gmail.com
mob no - [protected]

SIR
i had join mts on jan 2012 as i m working as dst in the compony. they are not given me salary in the month of aug. they stop my salary without no reason.. regulur i contact with him they are cheating me. my area manager ( sushil kumar) did not reply for that. plz resolve my case as far as possible far as possible. im facing alots of problem regarding this.i m on the payrollof 3 party that is addeco. my account no -[protected].bank name -axis bank.you have to check their also.my sales code is over their is.i put the sale in this code CRG CODE-OFSO42133 i really thankful if you resolve this
NAME-RAJAT ANAND
MOB NO-[protected].

WE ARE PURCHASE MTS DATA CARD ON 21NOV 2012 ,THAT HE SAYS THAT DATA CARD ACTIVE IN 24HRS BUT STILL IS NOT ACTIVATED .
WE ARE PURSHE ON LINE N MTS REPRESNTAVE DELIVER AT MY RESS ADD AND HE SAYS THAT ACTIVAE IN 24HRS ALL THE DOC VERVIED BY MTS STAFF .THEY CALL ONCE TO CONFIRM MY DOCOUMENT DETAILS BUT STILL NOT ACTIVEDED .AND WE ARE TRY TO COMPLAIN ON CALL CENTRE NO BUT BODY GIVE AS REPLY AND RECTIVED THE COMPLANE .STILL WE ARE SUFFERING THAT DATA CARD IS NOT ACTIVATED .
SO PLZ DO SOME THING TO ME FOR THIS MATTER
THANKING YOU

MANISH
[protected]

Dear Sir/Madam,
I purchased MTS M-blaze broadband connection from a MTS dealer suituted in Nerul,Navi mumbai named ASP ENTERPRISES for an amount of Rs.2000 on dt.19/10/2012.& used for 3 days only & The .MTS company disconnected my broadband services.
They give me a purchase bill as,M-blaze postpaid connection MDN: [protected] + 5GB unlimited plan x 2 months rental free connection & next 2 months and recevied an rent, in advance the said amt of Rs. 2000/- They disconnected the service in 3 days and sent me a Bill amt of Rs.1300/-. on dt.1/11/2012 without providing any services.
I phoned & called The MTS company several times regarding defficiency of services but yet no responce from MTS company Sir,Kindly requesting you to do needful with most respect. Would be waiting for your reply.
THANK YOU
SUNIL.VASANT.
LONDHE
[protected]
MAIL ID ;- [protected]@gmail.com

namskar
maine mts postpaid data card 23/08/2012 accountnumber[protected] sim no. [protected] liya jo sirf 3-4 din sahi chala . speed ki samsya ki vajah se bar-bar shikayat ke bad bhi aaj tak samsya door karane ke bajay ulte mujhe notice bheji gai hai jis main dhara 406/420/422 lagaya gaya hai.
mera complain no.c[protected] jo 12/09/2012 ke lagbhag tha & 19/09/2012 ke aas pass conection band kar diya gaya tha.
please meri sahayta karen.
manojverma
ck43/118 govindpura dalmandi varanasi 221010
manojverma.[protected]@gmail.com
mo. [protected]
mo. [protected]

I have noticed several complains against MTS for a similar situation I face - Wrong billing, Additional Charges, No Response from Customer Care, Providing wrong Information's on customer care telephone call, Requesting us to send emails to their head / manager to solve the issue (Particularly to vishwanath.[protected]@mtsindia.in and [protected]@gmail.com), Abruptly disconnecting the calls we made, Pretending as 'Voice Not Audible' and disconnecting the call and a lot more issues I alone faced with MTS since April 2012. And now a beautifully FRAMED legal notice against me!

I had browsed several complains against MTS but never found even a single comment with a solution - I am also living in Bangalore.

It's high time to leave a company harassing and earning money in a fraudulent methods. The primary reason behind their success is that we do not have time to fight for few hundreds or thousands. The only method to fight these companies without wasting our time is to hire one advocate representing all our problems and get a unified solution.

Let's join together - Fix a day / time and meet online or offline, hire a common advocate representing all of our issues and let's fight this company!

My suggestion will be to first fix a day and time to have an online Skype meeting, I have created a Skype ID exclusively for this purpose - Skype: FightMTS

I propose the below mentioned date and time for our first online meeting. I also request one representative who can recommend a known advocate who can take up our case so that he represent us all and fight for us. We'll share our advocate fee and can remit to his bank account - We do not want to waste time on this issue and we want some representative handling it on our behalf!

1st December, 2012 - Saturday evening 04:00 - 05:00 P.M IST

Add my Skype ID and let us see how we can proceed further.

Thanks,
Muthu