Naaptol.com — Product delivered in broken condition

Address: Vadodara, Gujarat

I ordered a package of a Car Vacuum Cleaner + Car Stereo + 2 GB Pendrive, online at Naaptol.com, viewing an advt in ToI.

i got the order in time, but to my surprise, the car stereo was broken from the face panel, and the pendrive was missing inside the packet. The packet of pendrive was tampered.

i requested on the naaptol customer helpline and they advised me to send the whole thing back to them on my expenses, and wait for the replacement of the same. I have paid the amount chargeable of Rs. 2249/-, and am not sure, that they will replace the same in time or not. And i will end up calling them for replacement, having my money with them.

Pls help in the case.