[Resolved] Naaptol.com — Defective product not returning and not refunding money.

miskamlesh

from Surat, Gujarat

May 10, 2010

Address: Valsad, Gujarat

Dear sir (S),
I buy e71 pro + free maxis jazz 4gb mp4 player from naaptol.com through phone booking and my order no is 330630 and dated april 23, 1010. I got the product on april 27, 2010 and when i start to use it, i found that the product is defective and than next day i lodge my complain to naaptol support @ mumbai and they said the product is company defective and we will exchange it with new product and they given me mumbai address (Maxis technologies, d/201, bonaza industries, ashok road, kandivali (East), mumbai - 400 101 india) where i return my product by maruti courier and they delivered it and i got confirmation from maruti courier kandiwali, mumbai. When i called at naaptol on may 1st they said they didn't received the product yet and when i told them that courier is already delivered there but they said you will received your product with 10 days and if you will not receive it than we will refund your money back. Still i am waiting for refund.
Please guide me in this regards,
Thanking you,
Regards
Kamlesh k. Mistry, valsad, gujarat, india

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Feb 22, 2017

Complaint marked as Resolved

Verified Support

May 31, 2010

Naaptol Online Shopping Customer Care's response Dear Customer,

We sincerely apologise for the inconveniece caused to you. We are working on your complaint and in next 7 to 10 working days you will recieve Refund Amount through Cheque.

Thanking you in anticipation.
Regards,
Naaptol Customer Care.

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Comments

saahil

from Mumbai, Maharashtra

May 18, 2010

i have also cheated by them

so i also i want to do something.

tell waht can i do for nailing them

shakti kumar

from Hyderabad, Telangana

Jul 7, 2010

we also have a problem with mini salai machine which is not working properly and i sended mails to naaptol customercare but there is no responce so i say to all costumers that dont buy anything from naaptol.com it's horrible

shakti kumar

from Hyderabad, Telangana

Jul 7, 2010

we also have a problem with a product called mini salai machine we had many times complained to naaptol customercare but there is no response to us so i say that dont buy any product from naaptol .com

revathisarva

from Tumkur, Karnataka

Jan 19, 2012

i buy one mini silai machine first two days only it's working but third day it's not working.