[Resolved] Naaptol — Money refund order id :3597432

jigsapna

Apr 17, 2012

Address: Pune, Maharashtra

I have purchased BlackBerry Tour 9630 from naaptol order ID :3597432 and i got faulty handset. so send it back to him by Bluedart courrier id :[protected]. they received it on 20th march . they promise me to refund money within 21 day.

before a week , I come to know that instead of refund , you have send me replacement product through DTDC courier . Shipment ID : V08565554.
when i checked online from DTDC site.it shows that courier is delivered to somewhere in Bikaner. But I am living in Pune.Maharashtra.

I have cleared stated them that i donot want hand set. i want my money back.

Still i am waiting for my money back.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Naaptol Online Shopping reviews

View all 2337 Naaptol Online Shopping Reviews

Comments

Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Apr 20, 2012

Verified Support

Dear Ms.Choudhary,

As per our telephonic conversation, you said that you have sent product at JS address for refund.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :SAPNA CHOUDHARY Amount : 8998.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

jigsapna

May 10, 2012

i got my money back