Comments
Hi,
I would like to highlight one instance of Sunday 14-Mar-2010 from Shirdi to Mumbai by Neeta Volvo bus.
I have reached the designated source at 12:30 pm to come from Shirdi to Mumbai, however looking at the bus condition i was horrified and the pathetic condition. The A/c was not fucntioning. We all were told the A/c will work once the bus starts.
The bus waited toll 1:30 pm in shirdi itself and all the passengers were boiling inside the bus till that time.
some how we moved from there and had to stop at 2 location between shirdi and Nasik. The support by the Neeta fellows were totally unethical. After multiple complaints and no postive feedback from the travel agents we all passengers decided to finally halt the bus at Nashik Police station. After nearly one hr the agents told us that the part payment will be given to us before Kalyan. However the same storey repeated againg at kalyan and no agent / owners were ready to pay us the extra amount charged.
Lastly at 9: 30pm we have got the part payment Rs.400 was charged from us and Rs.200 was returned.
We have also came to know that the bus was also not original Neeta but a duplicate on (not sure what is original Neeta and which one is duplicate)
Bus No : MH04 G 5500
Driver and helper : Anis / Javed
Time taken from Shirdi to Borivali - 10 hrs.
I would appeal please stop using the sevice of Neeta so that the above is not repeated again
regards
Arun
I would like to highlight one instance of Sunday 14-Mar-2010 from Shirdi to Mumbai by Neeta Volvo bus.
I have reached the designated source at 12:30 pm to come from Shirdi to Mumbai, however looking at the bus condition i was horrified and the pathetic condition. The A/c was not fucntioning. We all were told the A/c will work once the bus starts.
The bus waited toll 1:30 pm in shirdi itself and all the passengers were boiling inside the bus till that time.
some how we moved from there and had to stop at 2 location between shirdi and Nasik. The support by the Neeta fellows were totally unethical. After multiple complaints and no postive feedback from the travel agents we all passengers decided to finally halt the bus at Nashik Police station. After nearly one hr the agents told us that the part payment will be given to us before Kalyan. However the same storey repeated againg at kalyan and no agent / owners were ready to pay us the extra amount charged.
Lastly at 9: 30pm we have got the part payment Rs.400 was charged from us and Rs.200 was returned.
We have also came to know that the bus was also not original Neeta but a duplicate on (not sure what is original Neeta and which one is duplicate)
Bus No : MH04 G 5500
Driver and helper : Anis / Javed
Time taken from Shirdi to Borivali - 10 hrs.
I would appeal please stop using the sevice of Neeta so that the above is not repeated again
regards
Arun
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
243
Pending
0
Resolved
85
+91 22 2890 2666 [Mumbai]
+91 94 2989 3100 [Surat]
+91 21 6826 1781 [Mahabaleshwar]
Shop No. L-7, 9, 10, Shroff Chambers, Jalaram Mandir Road, Paldi, Ahmedabad, Gujarat, India - 380007
1) on the 7th feb the bus timing was 5:00pm from Chembur(yogi hotel) the bus came 1 hr late.
2) further it tooks unnecessary stops to take back door entry for illegal passengers, which were causing delay in traveling.
3) in the night it take halt for dinner around 11:20pm( which was not std dinner time)
The hotel was so dirty, with bad service, also the toilet facility was very poor, i dont know about lady passengers how they suffer.Also why the drivers take the stop on that hotel only? as there was so many good hotels were in the roads.
4) the danger thing is that while driving the driver having bear ( forgot name) was continuously talking on mobile with handsfree, he dont have right to play with passengers lives.
5) the worst thing is that during night at 3:30am the bus drivers ask to passenger for change the bus. the no was 8090( forgot the prefix).
6) on next dat ie 8th feb, the bus reaches very late appx.8:30am that also very far from hyederabad city, the driver ask to get away before.
7) All the bus service people was talk rudely, didnt gave proper information’s.
8) Now while returning ie on 9th feb.2010. from fire stn Sec. same story happens needless to wright again except changeover of bus. ie bus came late, dirty hotel( name was Zee dhaba), frequent stop for back door entry of passangers etc...
9)So finaly i expect from Neeta managment people to take action on it, otherwise we people have to think for another options.