NIS for mac G3 — incomprehensible website

I have tried once again to renew my NIS subscription.

The Symantec website is the worst I have encountered anywhere.

I filled out the order form and then found it was for OSX 4 (I am running 3.9)

I did not download the product, but, can't find a way to cancel the order.

I cannot connect to your customer service site.

I seem to encounter this problem each time a subscription renewal comes up. Your website is as clear as mud.

How do I actually manage to pay to renew this subscription and get a credit for the wrong order?

LB Wotton
2625 Priest Ave
Merritt, B.C.
V1K 1B4
Canada

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