[Resolved]  Nokia Asha 302 — cheating by NOKIA CARE CENTER IN MG Market,Gangtok,Sikkim

I bought a Nokia phone ASHA 302model bearing IMEI no[protected] on 26th sept in hyderabad for Rs.8,000/-(eight thousand only).It was working fine until 16th aug 2013 when it accidentally fell in water.I removed the battery immediately an dried up the phone under the fan for 24 hours.The phone started working normally but the display was blurred on the display screen.I took it to a mobile repair shop and was told that the LCD display paper needed to be changed as it got wet and was advised to go to the authorized Nokia Care Centre in MG Market (tel-91-[protected] &[protected].. went there on 18th aug and asked if could be repaired under warranty as the phone was still under warranty but was told that display problems are not covered under warranty and i have to pay the repair charges.I agreed and got it repaired in half an hour by the technician SUMAN.I was asked to pay Rs.16,00/-(sixteen hundred only).I asked for the actual costs and was told by the Counter Clerk.Mr.S.Pradhan that servicing (Rs.1,300/-) + LCD paper cost (Rs.3,00/-). I paid the amount of Rs.1,600/- and asked for a receipt & job card statement but was told that no receipt is ever given and no job details can be given.I just left as I was in a hurry to get back to the hospital.I came home and saw that the phone's battery was getting discharged every 2 hours and called back the Nokia Care Centre.I was told that it takes 3-4 hours to fully charge the battery and put the phone for charging.I charged it fully for 6 hours and again the battery was getting discharged in 2 hours.I then checked the battery number and saw that the battery inside was different and lodged a complaint online to the contact centre of nokia india on 18th aug evening...I got a mail from them on 19th aug 2013 as below.
Our team has received your email and your service request number is 1-[protected].

Please allow us to handle the details of your case, and we’ll get back in touch with you shortly.

Not satisfied with this I went back to Nokia Care Centre In MG Market,Gangtok where it was repaired. And demanded a receipt and job card details.I was told by the counter clerk Mr.S.Pradhan that the man who repaired it was unwell and did not come for work and that I could get in the next day.I went back on 21st august and again was told that tthe receipt and job card cannot be given. I threatened to complain to the police and returned.In the evening on 22nd august,, I got a call from the owner Mr.Karma(tel [protected]).He said that his ooffice did not have records of the repairs carried out and amount charged as his staff had not entered the same in his office records on the computer and he asked me for details of the phone model,IMEI number . I gave him these details .He then told me that his counter clerk Mr.S.Pradhan has erred & apologized for the mistake.He further told me that Mr.S.Pradhan was not answering his calls and that he would send Mr.S.Pradhan to my hospital with the battery & receipt the next morning.Finally at 5.30 pm,Mr.S.Pradhan came to our hospital,accepted his mistakes and gave me the original battery with the Nokia hologram & the number mentioned in the original receipt on purchase on 26th sept 2012 in hyderabad.he further gave me a hand written receipt for Rs.16,000/-(Sixteen thousand) and refused to give the computerised job card details.He demanded that I return his duplicate battery but I refused and told him that he can get it only after he gives me the detailed job card and that he would have to refund me the Rs.1,600/- he charged me.Till today he has not come back.I request the forum to take cognisance of this organised fraud by authorised service centres and punish them stringently so that the public are not cheated any more.