(1) INTRODUCTION
(I the consumer S K Garg is working in M/s Alpha G: Corp Development Pvt. Ltd., 5 Aradhana Enclave, New Delhi-66 is working as a Deputy G. M. Technical and looking after the operations, maintenance and construction of the commercial centers. Considering my nature of job my company has decided to provide me the mobile phone for the official use. I purchased one Nokia make (Model Number 3220) mobile phone from M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005 on dated 17.09.2005 vide cash memo number 1266 for value of Rs. 6500.00 who are the authorized dealers of Nokia. At the time of purchasing the set the Owner of the shop convinced me about the facilities of the mobile set and about the service network of Nokia. I purchased the set by paying full payment.
(2) TRANSACTION
Purchase Details:
1. Dealer: Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005.
2. Date of Purchase: 17.09.2005.
3. Prduct purchase: 1Number Nokia mobile-3220 (No.[protected]
4. Amount Paid: Rs. 6500.00 in cash.
5. Warranty: by Rupz Carz & Phonz Through their principles M/s Nokia India and service dealers.
(3) DEFECT/DEFICIENCY
Repair Details:
1. First Complaint (Telephonic) to M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005 regarding the deterioration of the rubber side panels within 2 months time but I was told that the rubber parts are not covered under warranty and moreover the same is not available in the market therefore the same was purchased from the outside.
2. Charging Problems: As per the advice of the said dealer the set was deposited to the nearest service center, Time Emporium, S-8, Green Park market, New Delhi-110016 on 06.07.2006 and I was told that the set shall be sent to the company for the repair (Refer Service Job Sheet- N.[protected]/060706/14 wherein the Warranty Reference Number was given as APAINY[protected] and IMEI NO. [protected] instead of [protected]. The set was not traced in the company, when I contacted on the Nokia’s customer cell on dated 08.07.2006, 12.07.2006, 19.07.2006 (The complaint number has been given to me 2#1B4ZEV), finally I got the repaired set from the same Service center and the complaint was closed on 19.07.2006 but M/s Nokia was still to receive the set.
3. Problem repeats: Immediately after receiving the repaired set the multiple problems occurred and when I contacted to the Nokia customer Care I had been told to deposit the set on their service center, I once again submitted the same set to Time Emporium, S-8, Green Park market, New Delhi-110016 on 02.08.2006 vide manual service job sheet number 0518258 with the corrected IEMI No. [protected] and they told me that this is a repetition of the job therefore it will go the company for thorough checkup and mentioned the “II Time repetition & Phone Dead”.
4. After a week time I contacted the Customer Cell on 07.08.2006, 07.08.2006, 10.08.2006, 11.08.2006, 12.08.2006, 17.08.2006, 18.08.2006, 21.08.2006, 23.08.2006, 24.08.2006, 26.08.2006, 29.08.2006, 01.09.2006, 02.09.2006, 06.09.2006 but no satisfactory answer was given by the customer cell and they were not able to trace my mobile set even as on today.
5. When I inquired from Time Emporium, S-8, Green Park market, New Delhi-110016 on 19.08.2006 then great to my surprise I was told that my set is out of warranty and they asked for the photocopy of the bill, which I forwarded to them on 21.08.2006 but now they mentioned the IEMI No. [protected], Job Warranty: Yes and Repeated Job: No. Please Refer Service Job sheet No.[protected]/060821/124 dated 21.08.2006.
6. I was continuously following to the Nokia’s Customer cell but there was no proper feed back from their side.
7. I complained through their website but I am yet to receive any reply from them.
In view of the above chronology of the complaints and the information’s gathered from my friends I am of the opinion that the particular model number of the Mobile Set is having manufacturing fault and M/s Nokia as not able to provide the after sale services. Their Authorized service centers are not capable of handling the complaints and moreover their customer care staff who is sitting in the Bangalore office is simply befooling the customers. Now as on today the warranty has been expired reasons best known to M/s Nokia and their authorized sales dealers. M/s Rupz Carz & Phonz, 10165, Padam Singh Road, Karol Bagh, New Delhi-110005, authorized sales dealers should be instructed to sell the third class product.
(4) RECTIFICATION
In addition to the above I represented my case to the Core Center, consumer Online resources & Empowered center, Ministry of consumer Affairs, Food & Public Distribution, department of Consumer Affairs, Govt. of India. (copy of the letter enclosed); I am yet to receive the reply from M/s Nokia.
(5) OTHER PROVISIONS
Breach of trust by a company of repute like Nokia.
(6) EVIDENCE
All copies of the correspondences are attached.
Aug 13, 2020
Complaint marked as Resolved 
On the subject issue it is to be intimated that I purchased a NOKIA handset Model no. 6060v, IMEI No. [protected] from the local dealer 'Arvisha Stores' Dahod (Guj) on 12.03.07. From the very beginning the battery started to discharge completely within 35-40 hours even on days when handset remained unused. On making complaint, the battery was replaced by the dealer but the problem of quick discharge could not be overcome. Thereafter a new problem emerged while unfolding the phone. The handset remains partially open even after pressing fully. The matter was referred to 'NOKIA Care Center' Ahmedabad through the dealer along with handset but the same was returned unattended classifying the problem as physical damage. Lastly 'NOKIA Care Center' remarked that the problem can not be covered under warranty repair.
The explanation given by the 'NOKIA Care Center' is not susceptible for the reason that on falling, dropping or hitting dent marks or scratches will first appear on outer surfaces of handset. On the contrary my handset looks as good as new. Secondly all its systems are functioning properly. If the phone had fallen, it would have been damaged from out side too and its functioning affected adversely.
It is therefore requested to arrange to replace this defective piece by a new one issuing necessary instructions to the dealer.
With thanks I am hoping to be favored.
Also only 1 hour of talking gets its battery down while company claims 4 hours talktime. I remember my old L G phone which mistakenly fell from first floor and amazingly and it got only a few scratches. IT is still working even after 2 years of that incidence.
Can I know the outcome of the case or the progress of the case? I am myself planning to sue Nokia in Consumer Court of India over sale of faulty 6080. I have already posted an article on this website related to the same issue.
I you can post the progress it would be nothing like that.
Thanks and regards,
Mandar
Nokia3220 — cover not changed
Dear Sir,I have changed my mobile body from your mobile store, Indrapuri, BHEL, Bhopal on3rd Sep, 08.
But within a week there is problem in the body, which i reported to shop(MrBrijesh Singh), but since than they are giving a deaf ear to my problem.I have visited your shop somany times, but every time they are making excues without solving my problem.
you are requested to look into my matter or else I have to take legal action against you & your mobile store.
yours faithfully
Paresh S.
[protected]
Nokia 3220 Phone — Battery
I have a Nokia 3220 for more than a year. I replaced the battery BL-5B within the warrenty period as the battery life was very poor. Now when i got a battery replacement, it is expalnding(swelling) from both the sides. I took it out of the phone with the risk of explosion. I took it to the Nokia Care Dwarka New Delhi branch and they refused to change it even after telling that i can even explode. The center manager Mr Kamal Aggarwal said that nokia will be responsible even if the battery explodes but they will not change it coz it has expired the warrenty period. The battery life is not a problem. The battery does not goes into the phone as it has expanded. I'm really shocked that Nokia takes the responsibilty of battery explosions besides replacing it. Please reply soon as this matter can go into consumer court affairs.nokia-3220 — service
the mobile nokia 3220 srl no-[protected] product code 0529848 was given to nokia care hcl guwahati ground floor garima grand, dr b baruah road guwahati 780007 for rectifing the defect .accordingly the nokia care gave us the estimate of rs 500/appx vide job sheet no . [protected] .we are govt organaisation and these mobile phones are utilised in govt duty. now the nokia care is not reparing the mobile phone and is asking us to return back the paper ie. service job sheet