Northern Railways, Delhi

Northern Railways, Delhi — e-ticket refund after chart preparation

B

bimal agarwal

from Rawatbhata, Rajasthan

May 17, 2010

Address: Kota, Rajasthan

I regret to inform that Rly office, dealing in e-ticket TDR refund cases at Delhi is enjoying making fool of customers. Even if ticket cancellation is due to Rajdhani train running 11 hrs. late, they sleep on the file and take 6 months to take a decision of making 50% refund.

They try to find out loop holes and procedural mistakes of passengers or IRCTC department to avoid the refund. Instead of helping the passenger who has already sufferred a lot due to late running of his train and who had to reach destination by road spending lot more money to catch the flight to USA.

This is a typical example of mental agony of a e-ticket passenger on cancellation or abnormal late running of trains. Rly administrtion should come out with an easy procedure for refund of money to e-ticket holders also as available for window tickets.

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K

kunwar shyam sharma

from Mumbai, Maharashtra

Nov 12, 2009

Northern Railways — refund of e ticket

*Dear sir,*
> *its 6 months now , and i have not received the refund of the
> following cancelled ticket, pls tell me your proceedure and
> current status for same.*
> *shyam*
> *Transaction Details*
> *PNR Number* [protected] *Booked On* 1-3-2009
> *Transaction ID* [protected] *Ticket Type* eticket
> *Class* 3A *Internet Service Charge* Rs 25.00
> *Date Of Journey* 12/3/2009 *Ticket Charge* Rs 1010.00
> *Bank * ICICI *Total * Rs 1035.00
> *Train No* 4005 *Railway Zone* NR
> *From Station* KANPUR CENTRAL(CNB) *IRCTC Zone* CCM/Refund,
> Northern Railway New Delhi
> *To Station* GHAZIABAD(GZB) *Quota* General
>
> *Ticket Details*
>
> S# Name Age Sex Coach Seat Res-Status
>
> 1 kunwer shyam 37 Male
> 0000 Booked
>
> 2 kanta sharma 31 Female
> 0000 Booked
>
>
> *Reason For TDR* : this train is running late by
> 9 hours
> *T**DR Status*
> : Admin Approved
> *Reference No* : ekt[protected]
> *TDR Zone* : NR
> *TDR Filing Date* : 15-Mar-2009
> *Refund Status* : Refund under Process
> *Refund Date* : Not Available
> *Refund Amount* : Rs.0.00

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B

bimal agarwal

from Rawatbhata, Rajasthan

May 16, 2010

Northern Railways, Delhi — 50% refund instead of 100% fair value

Northern railway Delhi has given 50% refund instead of 100% on cancellation of ticket having PNR No. [protected] of Rajdhani train which was running 11 hrs. late for no fault of mine. This 50% refund has come after waiting for 6 months.
Now IRCTC,Delhi is re-opening the case for balance 50% refund as they feel that there was no delay on my part or on their part in registering the TDR (ticket deposit receipt) to Northern Railways, Delhi.
I am feeling harassed by on line reservation through IRCTC. Had I purchased the ticket from Railways window, I would have got the refund on journey date itself.
Is there any way to improve the electronic ticket refund.

BK Agarwal

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