Not Receive Rto Book — harrassment

i sent a package through our very trusted speed post services to kansas USA. I chose Speed post over any other services available not because it was cheap... but because it is one service i most trusted....but in vain... i sent the speed post mail with a rakhi in it for my brother on 22/07/09 which never reached... after enquiry which took 2 and half weeks i came to know that my post was lost.... it is september 4th today... after too many phone calls and me wasting my time.... i was told i will get the money refunded in a weeks time....... i then get a call fromt he postal services department that they will require me to post a copy of the receipt to the dept in order to get the refund posted back to me......... i dont understand what kind of service is this??????? u expect me to post the letter to get a refund which is my money... which i have wasted by placing my trust in a reputed and much loved company like the Indian speed post services????????im much irate with the fact that the lady on the other end of the phone doesnt have common courtesy of being polite when talking to the customer.... i dont care about the little money that i lost in the due course what is my concern is that i have lost all trust in Our postal services........... can anybody help me on this please