We had bought Converse Canvas shoes from the Pantaloons outlet at the Pheonix Mills Mall, Lower Parel, Mumbai, Maharashtra, India.At the time of buying we were informed that the shoes had 3 months warranty .The cloth of the canvas shoes tore in less than one month. On going to the pantaloons outlet from where we bought the shoes the manager told us that the shoes did not have any warranty for its cloth. On inquiring the manager said that they were trained to say that there was not any problem with their products and the problem may lie with the customer. Moreover they were not ready to exchange or repair or even compensate for the their faulty product(i.e. converse canvas shoes). We were not even given any warranty card. What should we do? Was this information helpful? |
My Converse Canvas shoe cloth tore apar from behiind. and they said that company will not take any action because they have checked your shoe soul and is is been used alot.
I still wonder why they are checking how much i have used the shoe, because they are meant to be used, that's why we are buying them..
And Yes same here no repairs or compensation.. and with due fact now my warranty is over.
I live in new Delhi and brought the shoes from here itself.
Kindly Enlighten us,
Thanking you in advance,
Siddhanth Sharma
[protected]@yahoo.com