Pantaloons — Wrong Advisory

Address: South Delhi, Delhi

Dear Team,

This is one of the disappointing and unbelievable experience i had with one of the Pantaloon Store......

This is in reference with the purchased made by me on 30-Jul-2012 at one of the Pantaloon Stores located in Select City Walk Mall, Plot No.A-3, Ground Floor, Saket,New Delhi-17.

On that day, along with 1 Urbana Trousers, i even purchased 1 Calvin Klein Underwear amounting to Rs 499.(Bill No[protected]

Now while looking out for the same i somehow came across with one of the Sales Representatives over there in Undergarments section. While i already knew that i am going to opt for CK (Black) underwear, before i could have picked up the piece, that Sales Rep. distracted me and simply asked ....Sir what is your Waist Size.??.. So i replied him with...36...So, he simply picked up a Calvin Klein underwear with waist size 36 which falls under the category of Large (L) and handedover to me.

On this i simply took out the piece and had a look at it.....that point in time i had a doubt in my mind that whether it would be good in fittings or not because earlier also i had already purchased 3 pieces of the same Brand but that piece seems to be a large one.

Now as i was having a look at it i did asked him that i think it is large for me.....on which he confidently replied ...Sir as per your waist size.... Large size would be best recommended to you. You must take it without thinking too much.

Based on this , i somehow purchased it and went back. Now as i travel a lot due to my official reasons, i was not able to use this particular piece for next 7 weeks and now when i came back Delhi and checked this piece lying in my Wardrobe , i could even had a look at the previous one's i had purchased.

So i doubted and eventually i came to know that previously with the same Waist size i was using Medium(M) size underwear of CK however this time i was carrying a piece with Large size.

So, without any hint of doubt today i.e 23-Sep-12 , i walked up to that store and informed the CUSTOMER SERVICE DESK as well. The manager/ concerned person over there simply called up the Sales Representative of that Undergarments channel and started asking him about the same. Even when the Sales Rep. was standing there next to me...he once again asked me the very same question....that sir what is your Waist size...?

The manager over there suggested me that there is a simple method for checking this....whatever a Customer's Waist size is he must always opt for 2 inches less than that....So on this i asked him..if i told that Sales Rep. 36...why did he gave me Large size....???????..and he even said that as it been already 2 months back you made a purchase...we cannot help you.

On this i simply want to question the management ...Do the customers expect the Sales Representatives to be trained and well informed about the product they are selling or the Customer.....and if the answer is Customer...then why the Hell the Sales Rep. came in between and distracted me with his illogical and baseless advise. On what senseless grounds did he showed his advisory........?

Now my appeal to the management is to simply take this matter into Serious Consideartion and to allow me for a exchange for the same within 7 business days, failing to do so, I will simply highlight this experience/ matter to the higher management and concerned authorities without any hint of dout and even inform all my known one's like Relatives, friends, and everyone in my circle with my complete and sincere efforts so as to stop experiencing these kind of stores.

At last i still have some hope that management will understand my concern and will resolve this as per my satisfaction. Look forward to quick and satisfying resolution.....

With Regards
Nitin Ambardar
+[protected]