[Resolved]  Pantel & BSNL T - Pad — Fraudulent marketing, Poor consumer redressal

Address: Jaipur, Rajasthan

I ordered Pantel & BSNL T Pad in April 2012.(PENT0044745) through Bank A/C transfer by PNB Bank ID-M572367 on 3rd May 2012.
I paid Rs 3500/ for Pantel T Pad and BSNL SIM CARD. Other charges including bank charges & freight charges were also paid.
I received T Pad on 17th May by Gati courier, but i didn't get The BSNL SIM card along with Tpad , in fact the bill that I received along with Tpad is of Rs 3250/ .There was no mention of SIM Card or its charges in the bill and no communication was made in respect of receiving the SIM card or other option.
I called Pantel Noida office several times but no convincing answer was given to me.
On using the Pantel T pad i found that after regular use for 10 days there was a problem in the LCD display.I reported it to the service center in Jaipur after registering complaint on consumer care Complaint no --PANT/JAI/12/6/05/006/0006 . To my surprise the service center blamed me for LCD malfunctioning as poor handling of T pad on my part.
It is disappointing that after such fraudulent malpractice the company poor consumer service continues and no redressal to my genuine complaint has been made so far .
Rather they told me that there is no warranty for this .
I have few questions to raise?
1. Lesser billing amount than the amount paid is justified?
2 What about the SIM Card that the company promised to give and additional charges paid?
3 BSNL Service center conveyed that no sim issued to Pantel, means that Pantel is a bogus company cheating customers.
4 what is the utility of warranty for this item?

Dear friends my advise to you is that DO NOT ORDER PANTEL T PAD ITS A COMPANY GIMMICK OF MAKING MONEY BY FRAUDULENT MEANS LIKE A CHIT FUND.


In case the company does not take remedial measure of my complaint i am going to sue Both Pantel & BSNL in MRTP court as well as criminal conduct under section 420IPC.

Dr Ronak Jain
91-[protected]