[Resolved] Pasco Maruti Bodyshop - Gurgaon — Bad service

[Resolved] Pasco Maruti Bodyshop - Gurgaon — Bad service - PASCO Maruti bodyshop Gurgaon

A Adarsh Ravindranathan from Basi, Punjab Oct 11, 2009 Aug 13, 2022 This thread was updated on Aug 13, 2022

Hi, I gave my maruti zen to PASCO body shop on 24th September for front chassis work. I was promised the car within a week.However the car was not delivered until 10th October (2.5 weeks in total). Every day I used to be given assurance that the car will be delivered the next day, however the car was never ready. Finally on 9th October I had to use strong words to force the advisor (Mr. Jayant kumar) to deliver my car. Since it was a Friday and I was in Gurgaon for work I told him if I were to collect the car the next day I would need to be reimbursed cab charges. Finally he agreed and the next day the advisor promptly was on leave. I went to the workshop at 2 PM and had to wait till 5 PM for final delivery. Even after that I found no painting done on welded parts that showed from the top. I had to force the supervisor to assign someone to get the car checked once again. After the car's remote system was set right and a few bolts were put in place, I drove out my car at 6 PM. Such horrendous service I have never come across in my lifetime of owning my car. The problem is that to meet sales targets PASCO body shop take in more that then can work on. I would recommend going to a smaller but reliable body shop for someone who want their car back in shape. cheers, Adarsh [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

JATINDER SETHI

from Chandigarh, Chandigarh

Nov 5, 2009

I am having the similiar experience with PASCO Body Shop.My problem though is different. My Maruti 800 had an accident on NH8, on Nov, 1, 2009.After the Police released the car I got it towed to Pasco Body Shop for Estimate/Report to give to my Insurance company. I had to spend hours there before anybody agreed to take photographs, After another hour someone took my registeration and Insurance papers, diappeared, After another hour I was told to take the damaged car home(as it was awrite-off).They said they will give their report next day for which I have to pay Rs.2500/- which I readily agreed.
But till today, 5th November2009, I have not been given the Report nor have they told me when I can expect it--my insurance company, National wants that report spoke to Works Manager Vikram Mehra, and was told, that they will ring me up when the Report is ready. I AM STILL WAITING FOR THEIR CALL>(Mind you My Maruti for last 10 years has been going to PASCO for service..AND this the way they deal with customers. Their attitude was most Un-Customer friendly..
I hope somebody at PASCO is listening.Being a senior citizen and an acciden car should get instant attention, shouldnt it, Mr.PASSI?

satish choudhary

from Kunnamangalam, Kerala

Oct 8, 2012

Dear Sir

My Name Is Satish Choudhary
Contact No. [protected]

My Maruti ZEN No. HR26Y3674

My car was accident And Fander and Bamfer is Demas Your Pasco Is Pant Half Banfar my car What is that Posebal and my car all sarveice is your pasco sec-18, i am not satesfide for your sarveice 2600 k.m three time paroblam in my car, my two other car same paroblam No.HR 26 BA 9699 & HR 26 BC 7469 Our all car no CNG please check the our record and replay.
[protected]@yahoo.co.in

rajesh Sahay

Aug 13, 2022

Not so good experience with my Baleno HR26 EA 5869. Rt side both doors, central rod and roof above driver were damaged on 17 July. Three doors were locked, and window glass broken splattered over seat and floor. However, Pasco body shop drivers managed to drive it to body shop on 19 July. Car was returned 0n 11 Aug, Mechanical work appears satisfactory, but 4 X rubber foot mats are missing. Company representative insists they did not receive mats but failed to convince me how rubber mats were removed when three doors were locked and broken, glass spread over floor, I had just been discharged from hospital when the car was picked. They had not come with battery charger equipment even. Also repair time taken was too long. I do hope more than resolving complaint you will try and correct your system to minimize negligence and pilferage.
Col Rajesh Sahay (Retd)