[Resolved]  Pel Soft Labs — cheating / poor services

Address: Delhi

i was sent sms from pelsoft that one dell PC is ready for sale at a spl price of Rs. 9999 with latest configurations
nowhere it was mentioned that it is used PC
when i visited there outlet and found the facts , Mr. AMIT LAL tried to convince me and agreed to reduce the price as well as a brand new DVD WRITER in addition , i purchased the same on 25.09.09
but very shortly i found problems in monitor and DVD WRITER
the engineer was called on 13 october and agreed monitor is defective and needs to be replaced, also he revealed amazing facts that DVD WRITER is also needs to be replaced
infact the computer was showing it as DVD ROM ,
on the unit it was a LG make , but inside it was a samsung product
even after number of reminders and visits by pelsoft engineers, the defective units were not replaced, although every time the engineers agreed they needsto be replaced
now the shocking part of the story is when the defective items were taken for replacement , nobody turned up for more than one week
even my calls were either not answered or disconnected after seeing my number
infact i was told thru there employee on phone that if i want to get DVD WRITER, i have to pay Rs. 2000/- more
now i find myself cheated by pelsoft