[Resolved]  PNB — Amount debited from A/c but not discharched from ATM

Sir,
I tried to withdraw Rs.15000/- cash from ATM counter (ATM Code: NA007601)of Oriental Bank of Commerce adjacent to Oriental Bank of Commerce branch Razapur, Ghaziabad, U.P. on 11.10.2008 using my debit card no.[protected], issued by PNB, Branch Khera, Pilkhuwa, Ghaziabad.
Though the ATM was not printing any document still I continued and at last after some mechanical sound it gave message ‘Unable to process’. But next day while checking the account in some other ATM, I found that amount (Rs.15017/-), was debited from my account on 11.10.2008 as ATM withdrawal.
I have already applied to branch manager Oriental Bank, Branch Razapur. As there was no slip delivered by ATM, on request they have checked their internal “ATM Roll” for verification and declared the following:

Date of Transaction: 11.10.2008
Time: 12:05
ATM ID: NA007601
Card No: [protected]
Transaction no: 1736
Response code: 072
Unable to Process

Date of Transaction: 11.10.2008
ATM ID: NA007601
Card No: [protected]
Transaction no: 1737
Response code: 072
Unable to Process

As per Oriental Bank, I should apply to PNB branch as I have got the Savings A/c (No. [protected]) with you.
I have applied to the concerned PNB branch but there was no response till date.
I shall be highly obliged if you kindly look into the matter and take necessary steps to get the amount (Rs.15000/-) credited in my account at the earliest.


Thanking you,

Sincerely yours’



KOUSHIK CHOUDHURY
Savings bank account No.[protected]
Mobile No.+91-[protected]
SA-65, A-Block,
Shastri Nagar, Ghaziabad.