[Resolved]  PNB — ACCOUNT DEBITED OF RS 14000/- WHILE MONEY WASN'T RECEIVED WHILE WITHDRAWING FROM BANK'S ATM

Dear sir,

I, Dhruv Bhatia an account holder (VIDYARTHI ACCOUNT) of the bank - PUNJAB NATIONAL BANK wished to withdraw Rs. 14000/- (fourteen thousand ) from an ATM MACHINE of the respective bank on 15th october 2008 . While withdrawing the money the machine displayed timed out while the transaction was in process and so i followed the procedure again to withdraw but i was surprised to see that the account has been debited of Rs.14000/- . The money was needed in context with the fees that was due in my institution. At that time i faced many hurdles and difficulties in paying my fees and moreover i rushed to the nearest bank of PNB and they told that the account doesn't belong to their branch and so i should go to the respective branch . But when i reached their i talked in this matter with the senior manager of the branch . he consoled me and gave me the form for complaints against this matter but till now no money has been credited in my account and from the last 2 weeks i have been going on in the bank to resolve my queries and to ask the alternative but of no use . after seeing your show a little hope arose in me of getting my money back. Leave aside the case of mine i saw more than 100 complaints registered with the bank that means the bank or the software which they use in atm machines is the cause of all this and the bank uses the money without paying the interest to the owner of the account, they have made this their business . Nobody is helping me right now and i urgently need your help in this matter . Moreover i am attaching you the copy of all the documents submitted in the bank.

ACCOUNT NO [protected]
CARD NO[protected]
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Dhruv Bhatia
contact no - [protected] (M)
[protected] (R)