[Resolved]  PNB — ATM cash dispenser failure

Dear Sir,

I am an account holder with HSBC, United Kingdom. I recently tried to withdraw a sum of Rs 12, 000.00 from a PNB ATM in Vasundhara Enclave, New Delhi (110 096), India on 02/03/2009 around 10:04 P.M. The ATM advised me that it was processing the transaction and then that I should wait for my money and receipt.

To my utter disbelief, the ATM did not dispense any money or a receipt. In a state of shock, I contacted HSBC (UK) customer services who advised me that my account was debited an amount of 167 British pounds (which roughly adds up to Rs. 12, 000). They also advised me that even though it was showing a debit, the amount had not left the account.

I contacted PNB and an advisor advised that I should call after 7 A.M without even listening to the grievance. Upon asking to speak to a supervisor, I was advised that lines were busy and that he was unable to transfer me to a senior person.

The ATM is unmanned and lacks a basic complaints/suggestions register. The fact that it lacks a CCTV also does not help.

I am under a lot of stress due to the aforementioned occurence and as a potential PNB customer request if you could kindly advise me about the necessary steps that need to be taken to recover the money that the ATM failed to dispense.

Thanking you

Anish Satish

NB:

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