I have bought a sony ericsson p1i from poorvika mobile showroom in adambakkam, chennai, that was the last piece in showroom. I asked them to give me a fresh piece and the stock are over. (But really it was phase out stage)
I trusted them and bought the mobile, within a week the mobile started giving me problem. I took up to them to replace the mobile, they told, they cant change they can get a free service. I didnt mind, i asked them to proceed.
After a year i again got a complaint as there was only 1 authorised service center in chennai and that was also too much crowded, i thought of giving to the same showroom to get that serviced. (I repeatedly trusted them)
I told there is a problem in the touch screen, they serviced in their showroom itself with an unskilled person, he damaged the panel and changed the touch screen without identifying the cause. Because that was not the problem.
When i saw the phone, i really dont know what to do, i wanted to through the phone on his face, but what will the poor fellow will do, when the management asks him to do. I encouraged him, even ultimately i want my phone in a working condition, i requested him to send it to the service center and get it serviced. It was rectified, it was a softare problem. I paid rs.400 again for software.
I myself change the panel from richie street.
I made a resolution on that day, not to buy from poorvika and also the sony ericsson.
Sony ericsson will load all the feature and sell it at less price, but the phone will be phased out quickly. You will end up with an outdated phone model.
Nokia is always the best.
I waked up only after buying 4 models of sony ericsson.
Mar 21, 2017
Complaint marked as Resolved Verified Support
May 12, 2016
Poorvika Mobiles Customer Care's response Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
MICROMAX/MOBILE PHONE — product defect / warrant problem
I purchased phone on 25/08/2010 from THE MOBLE STORE shakarpur-1362,delhi-92.This phone is out of order from 08/09/2010.
I want ther serveice center Kalka ji - they did not accpet my phone & say company give us order no recived any phone.
then i want another service center kalka ji- there was lock.
finaly i submitted phone at D-61,laxmi nager on 21/09/2010( job card no.755219). they told me to give phone in 8-10 days. Now every day they told me to give phone tomarro. today is 22/10/2010 & i did not get my phone.
I am trying to call on their COSTUMER CEAR NO.([protected]) but no reply is their. i am calling theri kriti nager office but they do not pick phone.
i want some acction against company & my phone back.
RAHUL JHANWER
(C.A., C.S. Final student)
H.N.13111,SEC-37, FARIDABAD, HARYANA-121003
Phone no.-[protected]