[Resolved]  Pure IT — BATTERY CHANGE

I WANT TO CHANGE BATTERY TO MY WATER FILTER .I AM NOT GETTING ANY SERVICE CENTRE PH. NO. IN CHENNAI .PL HELP BY GIVING THE CENTRE DETAILS FOR WATER FILTER PUREIT BATTERY CHANGE MY MOB NO [protected] JAYANTHY

I gave request for pureit battery on 15.02.2011 everyday i am calling customer care person telling with in 24 hours we solve your problem but not yet replace it today is 23/02/11 very worst customer service. Higher official also not responding this time only they telling, don't buy it please. I spent more money for calls than battery charge.

Dear Sir/Madam,

Greetings from Pureit

First of all, we would want to thank you for taking the time and effort to reach us.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured of continued support always.

Regards
Pureit Team

battery changed

Sir,

On[protected] I contacted sales executive on [protected] and placed an order for battery and he created my customer Id No.[protected] and informed me that within 2 working days from[protected] the technician will come and install the battery and I have to pay Rs.580/- to the technician but till today i.e. on[protected] no such technician came to me for installation of the battery. Please look into the matter and let me know that whether my order is booked or not and if the order is booked when I will be provided with the battery.

Thanking you sir.

Sir,

On[protected] I posted a complaint for non-receipt of battery even after placing the order in the night of[protected]. Immediately in the morning hours on[protected] the Executives of Kukatpally Branch and Mahaboobnagar Branch contacted me and assured that the battery will be supplied to me as early as possible and today morning i.e. on[protected] Mr.Seetharam from Mahaboobnagar came and installed the battery and also explained me about the maintenance and cleaning of the pureit water purifier and I am satisfied with him.

Thanking you sir.

Dear Sir,

We are thankful to you for writing to us with your experience about Pureit. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your concern.
It is always heartening to hear from somebody from the 4.5 million strong Pureit family. At Pureit, we treat each complaint on a priority. Every day, we deliver between 4000 to 6000 germ kill kit/ battery kit across the length and breadth of India. We seem to have slipped in this case and would build the learning from your case in improving our processes.

We will be glad to assist you for any kind of future queries.

You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].

Regards
Pureit Team

I had purchased PURE IT water purifier last year and i got a scratch card in which i received an extended warranty of 1 year. I had called customer care and got it registered immediately on the day of purchase Everytime your service agent comes he charge us the service fees saying it is not registered with us. i have the ref id for the same but no one is aware of it. the entire body of my purier is leaking badly adn when we called customer care they said mam your battery needs to be changed and he changed it last month. Again within 15 days it again started leaking and now when we called customer care they arranged a service ma. This person is called me and is saying that you need to pay fees of rs 150 again or else he will not come. I am just fed up with your services and want to file a police complaint against pure it company. [protected]@yahoo.com

Pure IT Water Purifiers — Device is Leaking

Mukhlal yadav chal no 6, room No 6, Kajupada, Borivali (E), Mumbai 400066Landmark : Near Sharda Niwas

not attended d complaint

Our 23 lit water filter pureit is leaking since last 1 month. I have sumbitted online request to attend d same. Buy nobody is turning up.