[Resolved]  Pureit Marvella — Water Leakage

Pure It — problem not attended

Already submitted my complaint but not attended yet
my complaint nos are

C[protected]
C[protected]

Today on 14th Jul I recieved a message from Pureit that my call has been attended and requested for feedback.
I WAS SURPRISED WHEN I ASKED AT HOME THAT NO ONE HAS ATTENDED THE COMPLAINT

I have ordered for a battery replacement of my PureIT C.S [protected]. The manager and the staff of the PUREIT call centre misbehaved with me and my wife and laughed while logging the complain. The order was placed 2 days back and the battery was not replaced as on 1st Feb.Now the manager is telling me that it will require another 1 day to deliver. I cannot tolerate this delay as I have my son 1 year old in my house who require germ free water the most.
This PUREIT company does not bother to deliver things on time and moreover misbehaving with the customer. Hence I would suggest no customer should purchase any product from them going forward.
Please take serious action against the manager of the Pune call centre and the staff(name: Vijayendra). Pune call centre no : [protected]

HUL Pureit Marvella — Systematic fault in Pureit Marvella

Ever since I have purchased a 'PureIt Marvela', about 8 months ago; there is a recurrent problem of leakage. On the top of that, the after-sales service of the company is miserable. Each time the service guys fix the problem temporarily, but it arrives in a week's time. In fact they say there is a problem in the water supply of my apartment, which causes the machine to leak. I think there is a manufacturing/systemic defect in the machine! The company never disclosed any such red flags at the time of buying, instead promoted the fact that this can be fitted directly to the water (supply) tap. I should be compensated by HUL.

Arpita Mishra
Lucknow

Dear Sir/Madam,

Subject: Query regarding Pureit

First of all, We would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ Pureit.[protected]@Unilever.com or call our helpline number @[protected]

Rest assured for continued support always.

Regards
Pureit Team

I have sent an email @ Pureit.[protected]@Unilever.com, with my contact details. I look forward to hearing the company's version. I will keep posting updates on my conversation with the company here.

The service guys have repaired it again. They say it wont leak again. Let's see how long this works. I am keeping fingers crossed. I will update here.

Dear Sir/Madam,

This is in response to your earlier mail regarding the concern you are facing with Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]

Rest assured of continued support always


Regards
Pureit Team

MARVELLA WATER PURIFIER — DEFECTIVE PRODUCT

Rajesh from Bangalore sold me the Marvela at Bangalore on August 8, 2011 and I have raised multiple requests for demo. Someone came on August 11, 2011 and installed it but refused to give a demo. The same day the machine started leaking and jug not filling plus tap also leaking. Even after multiple calls to Rajesh, Raghavendra, call centre no one is willing to come and rectify the defective product. I need some action ASAP else will have to go to Consumer Forum Court. Request Nos. are C[protected], C[protected].

I have purchased a Pureit (Marvella) water purifier on 23/08/2010. But, after few months water leakage problem appears. After lodging complain each time the service personnel assured that he has repaired it thoroughly and it would be OK. But, it reappears after one or two months every time.
I have lodged at least five complains in last five months regarding the same old problem. I have also requested to replace the set by a new one as it may have some manufacturing defect, in vain.

Dear Madam,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed.
You may reach us,
1. By replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear Madam,
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 27th July 2012 and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics

Dear sir,

Thank you for rectifying the water leakage problem.

Regards,
M.Rajeshwari

I am Mr Milind Deshmukh from Pune, Maharashtra, india

On 27 july 2012 i purchased ‘Pureit Marvella’ in one of the shops at Pimpri town,PUNE.

The problem identified is leakage of water since 4th of Aug 2012 , i made compalnt to pureit online customer helpline 4 times and send almost 10 reminder .

Everyday their team committing me that today service engineer will attain the complaint but till date no body shows their faces and strange thing is that
response level is very poor and service engineer is also bluffing to company saying that compalnt is close and giving his feedback to your online helpline .

Also i am getting sms that problem is close and attained by your service engineer and till date no body has even called me or show their face to me .


I purchased it only 10 days back and not able to use it due to this reason .



I would like the company to either attend the problem immediately or I wish the money to be refunded to me at the earliest.
Hope so you will take necessary step regarding the complaint.



My Mail id is
[protected]@rediffmail.com




Yours Truly

Milind Deshmukh
[protected]

In spite of several complaints the leaking faulty marvella unit that we have purchased in Bangalore has not been repaired. The woodwork in our kitchen is getting damaged. Very poor service and a very poor quality expensive machine. Kindly sort out this mess immediately.

Aninda Sinha
bangalore,
aninda.[protected]@ gmail.com

Dear Sir,
This is in continuation to concern mentioned in your blog dated 2nd November 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 3rd November and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

sir i purchased pure it marvella one year back, soon after it had leakage problem in its mug area.the same problem is occurred many times. lastly it is happened on 3rd of november.i continuously registered complaint through the help line number four times in two weeks, no technicians turned up till today. first complaint on 3rd nov. second on 5th, 3rd on 7th nov, 4th on 13th, but no technicians willing to attend the problem.but i received the sms from the LM pureit, is YOUR COMPLAINT NO C124601*** HAS BEEN ATTENDED!!!I got this same message four time.how can you send the message with out attending the problem?please explain.i have a request, that your company should not give the contract to such irresponsible companies to customer suffer. bad luckly once i purchased the hindustan products, but i never purchase it again to suffer pr recommend to other .

from
rp veettil

E-mail. [protected]@yahoo.com

Hi,
I am facing the same problem.
Every time the service engineer comes repairs it and then within 2 weeks the leakage starts again.
There are old people in my house and am now worried whether this leakage would cause one of them to slip.I have come to stage that I am planing to replace this purifier with something more sturdy like a Aqua-guard(which we were using earlier and never faced any issues).

If some one is hearing this, please correct the machine completely (with permanent solution) or refund the money I had wasted in this product.

It has been just 6 months since I bought it and I am already fed up and afraid of this product.Currently we are not using it and boiling and filtering the water.

Regards,
Navin