Ray Ban Complaints & Reviews

Hi, i have purchased the sunglass approximately 19-20 months ago in one Ray Ban store in Guwahati, Assam, India. since last few weeks i have observed that the polar/UV film on the glass is peeling off from top of the glass just below the film.
i am surprised to see such issues with Ray Ban glass, i am a regular buyer of Ray Ban glass and not seen such issues in past.
Can you take the issue up and replace the glass as soon as possible. My address is as below,

Chandramita Bezbarua,
Palacia Park, Block-4, Flat No-3A, Six Mile, VIP Road, Guwahati, Assam, India-781022. Contact No- [protected]/ +[protected].

Hi i would like to get to your notice, , i had purchased rayban fram specs in october 2020, , the design worn out 6 months back... now when i went to store its saying the warranty is over, , but it is showing 2 years warranty online.

I ordered a ray ban sunglasses, it was showing that it was of 2 rupees but after ordering it was showing that 946 is the shipping charges and 2 rupees are of the product so now I want to cancel my order please don't deliver the product at my house. I want to cancel the order.

The sunglasses have been sent wrongly that i Ordered of Rayban company. The ordered product is not sent and the product recieved is also duplicate so i need a replacement for the required product.
Ref no- [protected]
Item des- Ray ban aviator
Sku- RB3025_2
VALUE- 898
Shipment no[protected]

I am using this Ray Ban sunglass 4182 for the last two years now. Suddenly I see the upper cover of the front side of the glass/fibre peeling off. (Picture attached) I spent almost 7500 rupees for this polarized sunglass. Please suggest what should I do?

I have Purchase Two sets of Ray Ban in the Month of March at Pallavi Opticals Guntu, I found in one set right Glassed cool cover is going slowly, I bring this to Shop notice on 6th OCT, they said they have to send to Bangalore, After several times I went to shop and verified weather It came back or not, They are replying different answer every time, today also I went to to shop, they said It came back to here and we send it to Bangalore again thro' Vijayawada office.. I am not aware whom I have to complaint this, They are giving very irresponsible reply, They have taken my Cash Bill on 6th OCT it self.. Please help me any body.. Srinivas, [protected]

I have purchased the above mentioned sunglasses on 2nd Nov 2013. Was bit busy so did not notice the glass properly just weared thrice and agreed to purchase from Opto World Opticians, Devaraja Urs Road, Mysore. On 6th Nov while travelling to Ooty tried wearing for the 1st time and noticed the scratches on the glasses and called immediately to the store and spoke to Faraz who asked to bring back the glasses but the person was rude on the call. On 11th Nov visited the store to show the glasses but the Showroom owner and staff claimed that its physical damage done by the customer and can't do anything. Both were rude and stated that they can't help me. Very disappointing for this services by RayBan dealers.

I have been delivered RB2140 901 Wayfarer Black Rayban Glasses against my order for RB 2132 901 Wayfarer . My order no. is 5407077. The bill also has the model number as RB2132 901 Wayfarer Black frame with green lens Sunglasses but the product in the package was RB2140 901 Wayfarer Black Rayban Glasses.

Kindly, do the needful to deliver me the product of my liking as soon as possible .
The required photographs is also attached along.

Dear Sir,
This is in reference to replace a 3 Piece Ray Ban frame got broken from one side. I have purchased this frame in the month of July 2012. The model Number of that frame is RB6197A 2503 52/17 140 from M/s Optico, 36F, Ashok Nagar, Unit II, Bhubaneswar 09. With in 3 month this frame got broken. I am a regular customer of this shop since last 10 years. I am fund o[censored]sing ray ban products. So I request you to kindly replace this broken frame with a new one of the same Model Number.

Awaiting for your kind consideration and necessary actions.

Regards
Rajesh Kumar Panda
Acharya Vihar
Bhubaneswar
PH : [protected]

I HAVE PURCHASED THE RAY BAN SUNGLASS LAST YEAR, WITH IN A YEAR THE COATING OF THE SUNGLASS COME OUT, I HAVE SUBMITED THE SUNGLASS FOR SERVICING ON 06-APRIL-2011, TO LIFESTYLE INTERNATIONAL STORE, 462, SENAPATI BAPAT MARG, PHOENIX MILLS COMPOUND, LOWER PAREL, MUMBAI -400013,FROM WHERE I HAD PURCHASED THE SAME.

Till date, i.e. on 25/05/11, I have not received a proper response as to whereabouts of my Sunglasses. I have called many times and after rigorous pestering, I was informed on 21/05/11 that the servicing will take another month and half. This is due to the fact any identical model is not available with the company at the time.

I purchased the Rayban sunglasses based on your brand identity and goodwill. If a brand like yours will provide this kind of service to people who shed Rs. 4200/- for a pair of sunglasses, then I will be forced to take the matter in consumer court.

It is my request that you take the matter up with the concerned and show some necessary action. Reciept No. and scanned images of the same are provided herewith.


Regards,
Vishal Zunjarrao
[protected]
vishal.z.[protected]@gmail.com

Ray Ban has the most terrible services in India. I have decided never to buy ray ban any more.
I have tried visiting Lawrance Mayo, GKB Opticals, Shoppers Stop and many other authorised dealers but they either deny doing the repairs or say that the repair or Replacement will take minimum 3-6 Months.
There are cases where they are unable to get the item back from company for 9 Months!!! This shows how poor their team is.

This shows that any particular optical showroom or trader is not at fault but it is the COMPANY Luxottica that is at fault.
I shed my hard earned money to buy this product and they are the worst shopping expericence i have.
To add the misery no other products other then their standard aviators are available on time and the delivery time is minimum 3 months.
So if I want sun protection in May they will deliver it to me in August Rain season.
Ray Ban should either have their Indian unit with stocks and services updated or should stop selling in India.

Sir,

I introduce myself as your old customer probably since a decade. i have been using your glasses since long. Presently, I have been in possesion of your company's product Ray Ban Glasses series RB 3320. I had purchased around one & a half year back. However to my dismay, i have located since last six months that the coating on th glasses is eroding, making it difficulty for the proper vision. Rashes is found on certain part of the lens around 40% on one lens & 20% on the other.

Only recently I contacted the retailer M/S. R. Kumar, Ahmedabad, from whom i purchased the glasses. However, he was unable to give me satisfactory reply for the same.

Now, i fail to understand that though, the RayBan product is internationally acclaimed because of its quality & durability, it failed to give me satisfactory results as a result of such dilution in quality which cannot be regarded as normal wear & tear(such as scraches, lens contacting with some fluids, etc.). Again, it has never happened with me before, so it might be not wrong to presume, that the quality though, said that, has been maintained at all times, i was being held victim or prey for such defective item either by the retailer or otherwise.

I am a regular user of such glasses & also i take proper & due care for its preservance at all times. However, i could not actually believe that though the high range product has been purchased still I have to book a complaint, & that too of removal of coating (as stated by the retailer) from the lens. This is highly impredictable from an institution from where customer satisfaction regarding the quality & durability is given prime importance.

I request you to take up the matter & guide be suitable alternative for such rashes on the lens due to removal of coating, & consequently giving me improper vision.

An early reply is anticipated.

Regards,
Akhilesh Kapadia

i had purchased a ray ban sun glasses from m/s new jandil opticians, apsra road gandhi nagar jammu vide bill no1131 dated[protected] amounting to Rs. 4700.00 .after a weeks time some white spots appeared on the lenses and i complaint to the shop keeper for the same . he asked me to leave the sun glasses with him and he will get the sun glasses replaced from the company. then after i started calling him frequently for the same but his reply is always same that he had not got the sunglasses replaced from the company. on 8th of june i went to the shop for the same then the shop keeper gave me the same old sun glasses and said to me when ever he will get the sun glasses from the company, he will call me and replaced the product.
but till date he fooling me with the same reply that he had not got the sun glasses from the company
i think either he sold me the duplicate sun glasses or he don't want to replace the sun glasses
i want eihter my su glasses are replaced or i will get full amount bac

i went bought three pair of sunglasses and all weld on hinges of sunglasses separated witch couse the glasses to fall and brake the lens now they need to be replace and hinges as well

dear all,

i bought rayban sunglass no 3146, from amritsar, its glass gettes chipped automatically, i gave the glass to dealer, he got it replaced once, it again happend autmatically,

moreover the quality of gold plating is also very poor. it is also fainted from many areas, earlier one of its spoke also been replaced,

now i have again gave my glasses to dealer wo months back.

please help me and send me some contact details of rayban.

regards

Er. Sunil
[protected]@gmail.com

I bought Ray Ban sunglasses from GKB opticals, MG Road Pune. After a few days, the right lens came out of the frame. It thankfully happened when I was not wearing the sunglasses. I took it back to the store, they fixed it and gave back to me. In the past 9 months, the same glass has come out 8 times. I keep complaining to the store and have asked them for a replacement.

They tell me that Ray Ban sales person is not coming to their store and they say that it might take anywhere from 3-4 months. There is no one to take responsibility of a faulty product and help get replacement. When I searched on the net, there is no site where I can voice this to Ray Ban directly. I do not know whom to approach. Someone please suggest.