RechargeItNow.com — recharge failure amount deducted

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, this is to inform you that the refund for your transaction (Rs.1000 & Order id- D[protected]) has been already processed from our end on[protected] and should be credited to your account within 5-7 working days.
Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly log a ticket at our website.

Regards
Team rechargeitnow.com

till now i didnt get any payment from rechargeitnow.com.i rechrged my dih tv vc no [protected].Order id- D[protected].Thats a completely fake site.they dont even provide any e mail id ...the ticket complaint doesnt submit on their site. I tried it a lot of times...Its been 1 month but till now i didnt get any refund

recharged my dish tv vc no [protected] through rechargeitnow.com transaction id D[protected]on 9th sept 2012 with an amount of 1000 rs.I did it through sbi internet banking account but to my surprise the amount was deducted and the recharge failed.I recharged for the first time through recharge it now and this happened with me.Thats very bad service through their side...please help me.......i have reminded thema lot of times through consumer forum but all invain they said they have already processed the transaction..they dont give any e mail id where i could contact them nor their escalating ticket submission system works for dish tv vc no they just works for mobile no........i dont have so much time to spare as i am a doctor on these petty things...kindly solve my issue at the earliest.....its been 1 month since i am suffering