[Resolved]  RechargeItNow.com — wrong balance deduction during mobile recharge

Address: Hooghly, West Bengal

MYSELF POULAMI GUPTA(MY CONTACT NO-[protected]),RECHARGED ON[protected] at [protected] with rs. 25 THROUGH MY BOI-MASTER DEBIT CARD. IT SHOWED FAILED RECHARGE. THEN AGAIN I RECHARGED THE SAME & IT SHOWED RECHARGE SUCCESSFUL. BUT AFTER SOMETIME I GOT 2 MSGS WITH DEBITING MY RS.25. THEN I CHECKED MY A/C AND I CONFIRMED THAT TWICE RS.25 DEBITED. I SUBMITTED MY COMPLAINT IN RECHARGEITNOW.COM. AS I GOT NO REPLY THEN AGAIN AFTER 10 DAYS I SUBMITTED AT ESCALATION COMPLAINT. I GOT MSG 4M RESOLUTION TEAM (MY PARTIAL CONVERSATION IS AS BELOW)

[protected]@rechargeitnow.org
Oct 25 (13 days ago)

to me
DIS IS 3RD TYM I M TELLNG.IST TYM I RECHARGD, NT DONE BT 25 DEBITED..2ND TYM I TRIED , IT DONE AGAIN 25 DEBITED. U TLD DAT BOTH TYM DONE, IT IS NT TRUE. PLZ CHECK PROPERLY. IN DIS TEXT DERE IS WORD LIMIT. DATS WHY I REPLED FULL IN MAIL, BT DIDNT GET ANY REPLY.WHY DONT U GET BACK MY BALANCE.

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

Regarding your query, please be informed that we have verified the status of your transaction (Date:[protected]; No Recharged: [protected]; Order ID: R84631105a12, Rs.25) with the operator and found that it was success at their end.
Kindly contact your operator and tell them this operator id # [protected] for further query

Regarding your query, please be informed that we have verified the status of your transaction (Date:[protected] ; No Recharged: [protected]; Order ID: R84582405a12, Rs.25) with the operator and found that it was success at their end.
Kindly contact your operator and tell them this operator id # [protected] for further query

Hope this resolves your query.
Regards
Team rechargeitnow.com

SO NOW SIR WHAT TO DO? EVERY TYM I RECHARGED THRU rechargeitnow.com. I APPRECIATE DIS SITE BCOZ IT ALWAYS DEBIT D AMOUNT WAT I EXACTLY RECHARGED. I REFFER MY FRNDS ALSO. PREVIOUSY THEY RETURNED MY BALANCE WAT IT DEBITED BY MISTAKE, BUT THIS TYM TOO MUCH. IT IS NOT A MATTER OF RS.25, MATTER IS WHY THEY DONT GET BACK MY BALANCE WHERE RS.25 DEBITED UNNECESSARY WITHOUT SUCCESSFUL RECHARGE.DEBITED TWICE WHEREAS RECHARGE SUCCESSFUL ONLY ONE TIME.THEY R NT READY TO ACCEPT THIS. ANOTHER PROBLEM I CANT EXPLAIN MYSELF LIKE HERE AS IN THEIR COMPLAINT SITE DUE TO WORD LIMIT. INSPITE OF DAT I POST IT TWICE. PLZ VERIFY THIS MATTER PROPERLY TO MAKE ME OUT OF THIS UNFAIR CONDITION. I COMPELLED TO COMPLAIN IN CONSUMER FORUM. I TRUST UR JUDGEMENT. I AM LOOKING FORWARD FOR UR EARLIEST REPLY. THANK YOU.