Reliance Autozone, Ambience Mall — Faulty product , no refund

I bought battery booster and charger and car seat masaager from reliance autozone in ambience mall gurgaon.

The product was faulty, both of them.

The retail outlets people accpeted the fact, tried to replace it, had no repalcements, refused to refund the the money product.

It has been three days since then, no calls from them, no basic decencies, no refund.

Thats the policy, which the retail joint follows.

Auto accessroies shops, in karol bagh and lajpatnagar are far better than these gaints.

At least your greviences are adressed immediately.

they also make me speak to gentleman from relaicne retail Mumbai Mr. Surinder on his number [protected], but this gentleman also tried to convince me, that "we accept the product is faulty, we accept that we cannot repalce it, we accpet hat it is wrong, but we cannot refund your monies, because we are relaince and we dont refund.
Apologies"


Can somebody adress this issue, they dont have website, or any contact info surprisingly