[Resolved]  Reliance Big Tv — Pathetic service

BIG TV — Pathetic services

Big TV has absolutely parthetic service, and they should not operate in a competitive marketplace.

When I got Big TV in November last year, the team that came home to install the box never told me that most of the channels will be paid for. Then, I had to call the customer care number, which was hardly answered, to get the channels I wanted. Shockingly, they did not have packages for the channels I wanted- including Star World, MTV, Channel V and Colors. In fact, they did not even have Colors as an option.

The least that Mr. Anil Ambani's 'prestigious and trusted' company can do is to provide channels that the customers want,

Then I made the second biggest mistake (the first being choosing Big TV) of getting the connection recharged. The Big TV agents came home, charged some Rs.280 for giving us the channels we wanted (we were lucky enough to have the options of Colors, Star World and the music channels this time). However, because their systems were down, Big TV was unable to update their systems, and revive the channels we had requested for. It has been 10 days today, and nothing has come out of it. And you want to know the best part? They have been cutting Rs.6 everyday from our recharged amount as penalty for late recharge from our side. The buggers are yet to realize that we are suffering because their
systems are down, not because we have not paid the recharge amount.

While I take this officially to the consumer court, let me be your well wisher and advise you that cable TV is perhaps the best option till private players like Big TV decide to pull up their socks, and look beyond making money out of the services that they provide.

I strongly agree with the remark that now reliance has entered into cheating business they even not bothered to reply when e-mail is sent to their customer care team. Sorry that they have trapped me to install this...

Reliance Big TV — pathetic services

Reliance big TV services are pathetic and they are chatting with customer it my comments closed the all big tv office due to pathetic services mo. [protected]

I had similar experience of pathetic service of bigtv. I obtained the connection 'SOUTH GOLD' from its direct business associate APPCO Marketing (India) Pvt.Ltd on 7-6-2010. Their executive who had called on me had told me that all the chanels that I was receiving through Cable network would be coming at a price of Rs.135/- per month. I agreed for the offer as it was very attractive pricewise. To my surprise, I noticed that some chanels like pogo, cartoon network, HBO and zee studio were not in the pack.Since then I have made at least 50 local calls and 3 STDcalls to their Mumbai office for inclusion of these chanels. But so far no action has been taken.Big tv's customer service has told me that the chanels I had asked for would be available at additional charge only. As I had no other option, I agreed for the same. However APPCO has so far not taken any action. If the situation does not improve, I am seriously considering to go back to my Cable Network connection after the lapse of 3 month free period. I hope Bigtv takes immediate action in this regard.
V.N.Paranjpe. Secunderabad.

My name is Nand Kumar and have been using Reliance Digital TV since April 2012 (Smart Card ID:[protected]. On 2nd April 2015, I have added a credit of worth Rs 1779 into my Reliance Digital TV account. My total available balance was then Rs 1834. I had to make 3 online transactions on 2nd and 3rd April 2015 respectively just because Reliance Digital TV customer service agents didn't provide me with the updated price list of the Bronze 8 package. Neither they nor their website had that updated information even till 3rd April 2015.

Now coming to the main issue. Since the first week of April 2015 I have been getting 'No Signal' message on the screen whenever i'm starting up the Reliance Set-Top Box. And after waiting for 2-3 hours, it's working automatically. Everytime I'll have to wait for that long to see the Reliance logo on my TV. I rang up Reliance Customer Care and lodged a complain (Service Request:[protected]. The agent told me that Reliance will be sending an engineer within 48 hours and will fix the issue. I confirmed with the agent if they'd charge me for sending the engineer and he said they will NOT. The only charge will be of Rs 500 if incase the Set-Top Box is replaced. After 56 hours a local guy came saying that he was from Reliance and without any troubleshooting was replacing my current Set-Top Box with a very old model of Set-Top Box. Why should I accept a very old model of Set-Top Box? After couple of mins I received an SMS saying that Rs 175 has been taken off from my account for sending the engineer. The issue is still not fixed and when I rang again to speak to a supervisor, the customer care agent said that supervisors are not available. Everytime I rang up customer care (between 9am to 6pm), the agent said that the supervisors are not available. I was also told that Rs 175 will be refunded back within 48 hours but even that didn't happen and it's been 7 days now.

Now, I'm NOT interested in getting my issue fixed. I'm really pissed off with the kind of service provided by Reliance Digital TV and would like Reliance to refund my total amount of Rs 1834 (balance before taking the bronze 8 pack on 3rd April 2015) and close my account forever. And then please feel free to come and take your Dish and Set-Top Box.

channels are not clear

people on custmor care are not picking up the phone continuously and channels such as hungama, pogo are not clearly visible to us