[Resolved]  Reliance Broadband — Worst customer care service

I got a plan of reliance netconnect. They say to me that the speed of the data card is about 3mbps but there is no speed like this i got the speed about 150kbps this is not fair so please a want to request you never buy reliance plans

Bhosdi k reliance, never solve the net problem, if i submit the complaint for internet it never takes action and i m waiting n waiting... waiting... and then i abuse so much to customer care. when i want to do any thing in net - it always take lots of spam & due to this i become a patient of headche, i dont know why these type of BC's always take place in reliance broadband in prem nagar kanpur. i think so reliance is


madarchooooooooooooooooooooooooooooooooooooooood

Ashees
Manoj chhal
Gaurav
these are the bluddy sucker & harami, becoz of these agents i m entangled in these such type of hurdles that i can never solve...

Dear Sir,

I am a new customer of Reliance Telecom. I have no words to explain how much harassment i had faced from your employees. It make me really frustrated up to extreme which ultimately disturbed my mental balance to be in control.

I am also working in a reputed company ( HERO GROUP ) in global sourcing and vendor development but i had never seen such kind of cheap and worst behaviour to your newly entered customer in RELIANCE family.

I am even not at this stage to explain you my state of mind so please help me to ask some of your senior official to talk to me on my cell : [protected]

Thanks & Regards

Sandeep Bassi

Reliance is having the worst support services, from past one week i have logged 4 complaints about not have net connectiviety but no resolution .

Reliance Broadband — Broadband connection not work

hi

reliance broadband connection is not working at my home. so i call up tall free number at least 9-10 times, they only give answer it will done in next 24 hour. but the don't do that.

Reliance Broadband — excessive bill

I am regular user of reliance broadband. I am a hone user & have a plan (256kbps / 1000MB) / per months & my regular billing so far has never gone beyond Rs. 300/- + tax. This is minimum monthly commitment & I make sure that my usage never go beyond the same. In fact my use is much below that. To my surprise my billing for the month of July was 1543/- . I can never imagine to have this much of bill amount as I hardly use internet at my home. Moreover till date additional usage of Rs. 1075/- is also showing.

Please guide me how to come out of this

Ver...y poor service & reponce, my line has been disconnected, but not being repaired

Yes the very worst service... where i never seen...

I have called up reliance customer care services for atleast 10 times and visited their office at HIMATNAGAR and lodged a complaint related to my service for not working. They are not able to identify or either rectify the problem yet. The service from a company like Reliance is so pathetic which no one could expect. I was promised that if there is any problem it would be solved in an hour or two not beyond that. But this time they took more that 4 days and my net is still not working pls take action against this comapany if you can

This is Neeraj garg.
I have purchased a Data card and it has stopped working so i have given to service station on 23 of july to S.K.Enterprise which is located near inderlok meto station they told me to take back after a week but i went there and they said that it has not come yet so come after some days, iwent there again and they told me this again.
And for this reason i had payed my payment of data card for this month without any use.
And when i am calling in there number there is no responce.
So please check and conform me.
Thanking you
Neeraj

thanks for alerting in advance. i was about to go for Reliance. I too struggling to get good speed internet at home since last 1 year after shifting at hadapsar gadital. tried tata usb internet and ended up spending money for waste.got bsnl after long wait. again lost heavy chunk of money for bills of 6 months ranging Rs.[protected]pm for higher bandwidth plans. convervted into 256kbps/Rs.750 unlimited plan 3 months back but actual speed is only 15-45kbps. apart from that frequent disconnections/ non attendance of complaints for more than 10 days are the most common things for our sarkari babu culture. this is shameless in a country like India who claims to be the major IT player in global market.

purchased reliance Broadband+ just 25 day, it hardly opens any site.n if opens open after 12 to 15 min.please do something.i m having black data card modem.company officials say they know that this modem is not good.please do something.
I gte pnly 45 kbs speed instead of 310 kbs..
I have told to ur staff memeber AMIT H. SHUKLA (senior Associate Manager) Serval time But No repose plzz...

Hi,
This is Saleem staying at road# 2, Banjara Hills, Hyderabad. I am also facing the same problem with the Reliance broadband. They took 500 rupees for installation charges and promised that connection will be given within week max. Executive has collected the money in mid May month, after two weeks they said that they have some problem with the connection and there is no facility to give me the connection and said money will refunded after 45 days. By now it has been more than three months I did not get my refund. I called them many times for my own money but always keep telling you will getting the money with in week and now they are not lifting my call itself. The person who has taken my money is Mukesh (mobile# [protected]) and he is in charge for my area.

They have given receipt/acknowledge for Rs 500 and its number is [protected].

I have found this site as last hope to get out this junk reliance. Can you please help me in getting out of this.

Thanks.

Have myself tired to lodge a complaint as the broadband connection is not working since15days. The call center representative are to say the least untrained and expect to mouth platitudes like welcome to reliance and please wait or we have referred the complaint to out TECHINCAL DEPT NOTHING HAS BEEN DONE FOR OVER 15DAYS.Since 15days every day it has been my job to call them and raise some or the other complaint and also iam facing frequent problems like limited or no connectivity and that phone will not WORK at all. IAM FEELING SHAME TO CALL U PEOPLE EVERY DAY AND ASKING FOR SOLUTION I HOPE U DONT HAVE SHAME AT ALL. And representative they DONT have any MANNERS, DISCIPLINE and top of the that DEMAND. I SPOKE WITH A LADY REP AND HER NAME IS VAISHALI AND SHE TOLD ME THAT THIS PROBLEM WILL RECTIFY TILL 8PM ON 31 AUG AND I SPOKE TO HER AT 6PM AND I ASKED ARE U SURE THAT PROBLEM WILL RECTIFY AT 8PM she said IAM SAYING YOU OK AND I SPOKE TECHNICAL TEAM THEY GAVE ME THAT WORK AND IT WILL RESOLVE though i asked same question to her more than 10times SHE SAID IN SAME RAISING PITCH AND DEMAND VOICE IAM SAYING YOU IT WILL RESOLVE AT 8PM. she spoke to me in that demand voice but she didnt stand on the word there is no resolution nothing and they are saying it will take more 2 days to resolve the issue and my issue is i opted for 75kbs speed and iam getting 10kbs. IF YOU PEOPLE RESOLVE THIS ISSUE TILL TOMORROW IT WOULD BE FINE TO ALL OTHERWISE MY NEXT CALL WOULD BE FOR DEACTIVATION.

MY 31 COMPLAINT NO[protected].

And who ever using reliance connection please remember if your not getting proper response please pass the mails to all software people like wipro dell deloite any mnc they use broadband connection i[censored] pass the mail to one person they will transfer to all their collegues that NOT TO USE RELIANCE BROADBAND CONNECTION ITS A WORST AND MANNERlLESS, SHAMELESS CUSTOMER CARE THEY HAVE.

please pass that mail to save our collegues not to keep hope on RELIANCE BROADBAND.

Reliance Broadband — salary matter

Dear sir,
I am working with reliance broadband & landline connection privious 1&1/2 month and my salary also come in my office but some senior are said that your salary is hold so wht can i do plz give me guideline or help me for solve this matter.I have very economical problem at this time.
Thanks & regards Your faithfully
Dev Kumar Rawat
VAPS 36708
[protected]

Seems Anil Ambani is busy screwing Tina that he doesn't even find time to fix his cust support issues. With so many complaints against reliance all over the place, what the [censored] is Anil doing?
============================================================

Here is my recent communication with Reliance on my new broadband connection :

------
My email thread to their service cell :


You [censored]s don't read the email in full. Here goes the CAF number [protected]

This is a new installation
My contact number here it goes again [protected]

My Address is 11/125, Rameshwar Apts, Sola Road, Ahmedabad - 380 063
I am 35 years old.
Color of my eyes is Black
I am Married with 2 kids
I eat vegetarian food
I do not smoke or drink
I am a High Networth Individual who can hire few of your incapable VPs and make them clean my toilets

So what more you want to know?


Roshan

--- On Tue, 9/15/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "Roshan Shah"
Date: Tuesday, September 15, 2009, 8:49 PM

Dear Customer,

With reference to your mail regarding activation of connection received at Service Assurance Cell, we request you to please forward the following details to us at the earliest:

* Your Reliance Hello Phone number:
* Your Customer Application Form (CAF) number:
* Best time to contact you at the alternate number.

We would require the same to assist you better.

Also, we request you to resend the attachment since we are unable to open the attachment send by you.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Mihir Desai
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Roshan Shah
Date: Tuesday, September 15, 2009 07:56 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail

You have all the information in my original request. My cell number is [protected]. I will only want a email response

roshan

--- On Tue, 9/15/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "Roshan Shah"
Date: Tuesday, September 15, 2009, 10:06 AM

Dear Customer,



With reference to your mail regarding activation of connection, please forward the following details to us at the earliest:

* Your Reliance Hello Phone number:
* Customer Application Form (CAF) number:
* Alternate contact number, if any.
* Best time to contact you at the alternate number.

We would require the same to assist you better.

Also, we request you to resend the attachment since we are unable to open the attachment send by you.

In continuation to your mail regarding installation issue of Broad band connection, please note that we have forwarded it to Customer Care team of Broadband ([protected]@relianceada.com). One of our executives will be in touch with you shortly.
We appreciate your co-operation in this regard.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



"Notice : Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Roshan Shah
Date: Tuesday, September 15, 2009 09:05 AM
To: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com
Subject: Status of my Installation -

Attn Reliance Nodal Officer

Please refer the attached Audio recordings. I have ton of SMS messages too.. Your Sales Rep Jagdev Rajput took 2150 Rs. cheques for 1 landline and 1 combo pack on 21st August promising installation in 3 days. 1 Landline was installed but the other line and broadband connection did not get installed. All my house renovation work has been stalled as I wanted this to be in our concealed wiring and I was given false promises.

Ever since then I have tried to follow up but he has not picked up the phone. I left him SMS messages and even threatened to lodge FIR for cheating but still he did not respond.

I then followed up on Customer Care numbers and attached Audio recordings also show the escalation path I have taken including telling them to refund my money if they can't meet their promises.

I have spent nearly 6 hours of my time on this for your [protected]@#king not meeting your commitments and in chasing you. I demand $125/hr x 6 hours as compensation besides refund of my money.

My Application form number is [protected].

You mother [censored]ers should not have taken money and wasted my time if you s**tholes can't even do a basic installation and you [censored]ing advertise all around as being a large company. Stop fooling around people.

You sh**tholes if you have balls, reply only via email because I am taking you a**holes to the court for taking my money, not delivering service, wasting my time and incidental expenses because of stalled renovation in my house. For legal reasons, I want to be clear here that all responses be in writing via email. Also before you reply, I assume you would have listened to these audio recordings of my conversations with your customer service.

Roshan Shah

maine kabse reliance broadband ke liye apply kiya hai. par abhi bhi mere ghar pe connection nahi aaya hai...

Reliance Broadband — Internet connection installation

Hello Sir,

This is Bijay Ketan sahu (Pltno-66, Road no-10, Ramnaresh nagar, Hydernagar, Hyd-72) here. I had given the ICICI bank cheque for Internet connection on 21st of this month but still we did get the connection.

Cheque paid receipt no: [protected]

Can you please check and let me know?


Thanks,
Bijay.
Cellno:[protected].

Tata Indicom Broadband — no satisfactory answer by Mr. Amit Sharma (Executive)

my enquiry number is 11921278
log in id: [protected]@vsnl.net
connection type: postpaid
my contact number is: [protected]
i have installed broadband connection on 17/09/2009 through Mr. Amit Kumar Sharma (Executive). when i talked to the executive for taking a connection, i was told that, i have 2 desktop, so i want two lan connections.
he was said, yes sir i will give you two lan connections, bole aapka jab ek jagah install ho jayega to mai apna technician lakar karwa dunga. pls aap company technician se ye baat mat kehna ki hume do connections chahiye....
but uske baad bhi unka koi response nahi aaya, aur maine unhe bahut baar phone bhi kiya, but unhone phone receive nahi kiya...aur thodi der baad phone switch off kar diya, ultimately mujhe naya switch (800/= rs) lena pada...abhi bhi aaj (28/09/2009) mobile switch off hai...kyunki unhone kaha tha ki sunday ko mai karwa dunga...
please give me immediate response, otherwise i will take hard step against tata indicom and your executive (Mr. Amit Kumar Sharma)...
give me full money of switch...bcoz this is not my problem....
pls give me response as earlier as possible....

Reliance Broadband — posting & addition have been temproliy disabled

respected sir,
posting of scrap & adding request have been disabled, so enabled it fastly

thanks for consult
vivek tiwari