Reliance Broadband Service — Erratic Service

The Reliance Broadband and Telephone combined service that I am using for the last around one year has given me more harassment than satisfaction. Every other day either the broadband or the telephone goes dead. The company has established franchises in different cities, including Ajmer(Rajasthan), where I live. These people are least bothered about complaint redressal. They are concerned with only making money by seling new connections or 'recharge coupons'.

As the last communication for my complaint I am pasting the e-mail I sent just now:
NOW IT IS MORE THAN 32 HOURS THAT THE PHONE IS DEAD AND THERE IS NO ONE TO ATTEND TO MY COMPLAINT.
Dear Mohan ji,
It is more than 24 hours that there is no response from the local office. The phone is dead. It is every few days that either the phone is dead or the broadband is dead or even both are dead. I went to the local office which is closed, may be due to sunday. For an essential service like telephone and broadband to be out of order for hours on end and there being nobody to respond, it is a highly pathetic state of affairs. If you cannot manage the services it is no use trying to harass the customers. Why should I every other day go on requesting my tel. & Broadband services. If I had been given this information right in the bigining than I might have not got this connection of yours.
I request you now, under the circumstances created by your own staff, to please refund my initial depossit of Rs. 1500 plus the balance remaining as on 08-05-09 and disconnect the service immediately. I called you also three times but always there was "No Response" and your caller tune of 'Masaqualli...' I had to bear.
with regards,
dr. anoop tankha


[protected] Forwarded message[protected]
From: Dr. Tankha <[protected]@gmail.com>
Date: Sat, May 9, 2009 at 6:47 PM
Subject: Re: Phone Dead
To: Mohan.P.[protected]@relianceada.com


Dear Mohan ji,
I went to the office personally and lodged the complaint, which was written in the complaint register by Shri Shailesh himself. He promised that the complaint shall be resolved by 4P.M. As yet there is no response at 6.40P.M.
It is for your information and further necessary action. On 06-05-09 also when I lodged the complaint and which you yourself had written, the phone and data line were corrected at 10P.M., thus I could use the connection for only 2(two) hours out of possible 24 hours in the day, whereas paying for the full 24 hours(1 day).
with regards,
dr. anoop tankha


On Sat, May 9, 2009 at 1:01 PM, <Mohan.P.[protected]@relianceada.com> wrote:


Sir,

make a complaint on [protected] first if they will not resolve the complaint with in time frame then i will take action. the time frame is four hour after complaint.

Thanks & Regards,

Mohan Tyagi
Manager - Wireline Lba Business
[protected]


-----"Dr. Tankha" <[protected]@gmail.com> wrote: -----


To: mohan.p.[protected]@relianceada.com
From: "Dr. Tankha" <[protected]@gmail.com>
Date: 05/09/2009 12:38PM
Subject: Phone Dead


Dear Mohan Ji,
It is only 2-3 days back that my both phone and broadband were dead till 10 p.m. Now today also the phone is dead. Please record the complaint and get it corrected soon.
with regards,
dr. anoop tankha