Reliance Communications — Reliance Broand band+ worst connection and worst customer care service

this is letter to Reliance officer...

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.



There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Third party outlet Name: Reia international, State building, Mg road, Bangalore.

Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.

23rd may 2009 : again called up customer care they created one more complaint, customer interaction number is :[protected] but no use with this same status after two days.
Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

One connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Hi,
I took new reliance net connect broadband+ wireless USP drive on 8th may 2009 and still the connection is not get activated. I have called many times customer care and the outlet who gave me hardware but no positive action from them and they are not able to find out what is the status of this card.


There are few details which im having it:
Application Form No : [protected]
MDN number : [protected]
RSN Number : RZTCDC[protected]
Customer contacts So far:
Customer Care:[protected]
Priya : [protected]
Vivek : [protected]
Kysh : [protected]

Please see the history of the communication to activate this card..

8th May2009: the person collected the documents.
11th May 2009: Verification happened on call & home verification in person.
12th may 2009: I requested the reliance person to activate the card.
13th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
14th May 2009: I requested the reliance people’s priya & Vivek and Kysh & reliance customer care to activate the card. Customer care told me the card number is not entered in the system - No outcome.
15th May 2009: I requested the reliance people’s priya & Vivek sh and Kysh to activate the card. - No outcome.
16th May 2009: Again I requested reliance people’s priya & Vivek and Kysh to activate the card and again I called up customer care then they created compliant about this issues to forward the concern department. Customer care told me they will get back to me with in 48 hours.
18th May 2009: I haven’t got any call so far and called Priya about this issue and she told me, it will get activate today.
19th May 2009: I did not receive any calls from reliance so far for this issue even after 48 hours. Again I called up customer care to the person name called Mr. Hidndra and he created another compliant and he told me same answer like they will get back to me with in 48 hours and he gave compliant number [protected]. I called up priya again and she told me, card will get activate today. But today also they failed.
20th May 2009: I did not receive any response from reliance customer care. I called up priya and she told she will check and get back to me but she never called up me so far and she told its problem with reliance customer care people, it will get activated 12O clock.
I called up customer care again, there is a lady name called shruthi who picked up phone. I told her all my stories and gave to her compliant number. But my bad luck she told she can’t able to check the compliant number. Again Shruthi asked few details about outlet but im not in position to give all the details. So I made conferences with outlet Priya & Shurthi then Shruthi collected all the information from her and Shruthi told me again the same answer without hopes.
25 may 2009 called up customer care again they told they will rectify this issue within 48 hours. I don’t know how many 48 hours I have to wait for this.



Im pointing out here. How the reliance customer care not in position to help customer in this case whether the card was sold by third party dealer.

I was looking my team more than 50 data card connection but one connection itself we found that reliance will not give even if we face some issues in between and we lose the hopes from reliance customer care service.

Note: Still my problem is not yet solved; I don’t know when the card will get active.

Please find out some solution instead of asking appologies to customer.
Make customer happy with service not to just words & commitments.

Thanks,
Venkatesan J
[protected]@yahoo.com
Bangalore.