[Resolved]  Reliance Communications — default in new mobile set

NOTE- THESE ARE THE DETAILS OF THE CORRESPONDENCE I HAD WITH THE MANAGER CUSTOMER CARE SUPPORT, ROSE TELECOM.

I B.P. AGGARWAL bought RELIANCE CLASSIC 161 model I.M.E.I. No-RRTHSK[protected] from one of your dealers 'SHREE RAM TELECOM WZ-110 gali no.1 sadh nagar palam colony new delhi-110045.ph nos.([protected], [protected]) on 27th March 2009.I operated it next day and it was not working properly from the next itself.It switches off as soon as i receive a call.It never switches on sometimes after so much of effort.I complained about it to the respective dealer and he told me that the stock is not there but after a week he denied to exchange the set.he told us to contact the company so i am complainig you because all my work is getting affected due to this problem.kindly look into the matter as soon as possible otherwise i have to take up legal steps.

thanking you,
B.P. Aggarwal
([protected],[protected]
(Flat no-721 sargodha appartments, plot no-13, sector-7, DWARKA, NEW DELHI-110075)

NOTE-BELOW IS THE REPLY OF MY MAIL BY THE MANAGER OF THE COMPANY


From: Samir Kokate <[protected]@rosetelecom.com>
Subject: DEFAULT IN MOBILE SET
To: [protected]@yahoo.co.in
Date: Tuesday, 28 April, 2009, 11:07 AM

Dear Madam


Sorry for all the inconvinice caused to you .

Please visit our service centers they will provide you with the replacement certificate for the same.There after you have to submit the certificate to Reliance webworld to get an replacement

List of Service centers are attached herewith.


Thanks & Regards
Samir
Manager Customer Support
Rose Telecom
Tel:[protected]I

NOTE-BELOW IS MY SECOND MAIL TO THEM AS I
DID NOT GET ANY REPLACEMENT



I B.P. AGGARWAL sent you a mail regarding default in my mobile set and you replied and told us to visit your service centre and get a replacement certificate.i visited adonis customer at janakpuri west delhi on 15 may and showed them your email reply to us.but they denied that they neither know you and nor they will give us the replacement certificate.they told me to contact you and i tried your number but it is always engaged.
please look into the matter seriously as all my work is getting affected.take the steps as soon as possible otherwise i have to put the case in consumer court..

my new contact no- [protected].

NOTE-AFTER MY SECOND MAIL I DIDNOT GET ANY REPLY FROM THE MANAGER.I THEREFORE REQUEST THE FORUM TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

THANKING YOU,
B.P AGGARWAL
My CONTACT NOs- [protected],[protected]