Reliance Communications — my FQ pack is not working

Good morining sir, my reliance user id is sammark and i had participated in Reliance FQ i had entered everything correctly and atlast they asked me the username so i entered the user name sammark and password it is not acceesing now and i retry it and there was a reply that only one time you can paticipate and then it does not showed so i want that FQ back to me .it is KURNOOL branch in ANDHRAPRADESH so pls reply me