[Resolved]  Reliance Communications — Encashing of Customer unknowingness

Address:

Visakhapatnam, Andhra Pradesh

I recharged my mobile with 196 re/- card having offer, however this is only applicable for the first time rechargers only. after that we need to recharge with 201 only to avail the offer. As I don't know this earlier, I recharged it. My mobile got message saying recharge successful. However i didn't got any balance or offer facility. when I called to customer care, they told I need to recharge again and they won't give the money back or recharge the mobile with normal tariff. That's means i[censored]nknowing customer done any mistake then the company will encash the customer's innocence and have that money in their pocket without giving any benefits to the customer.
The joke here is the Customer care won't take a complaint also to track these kind of incidents/instances.
So I am using this forum to file my complaint.
Thanks Customer forum.