[Resolved]  Reliance Communications — Request for waive off

Address:

Madurai, Tamil Nadu

Dear sir/madam,
My reliance net connect+ number is [protected] registered under my name S.Ashok Kumar(Conatct no:[protected]).This is the second time I am asking for justice.I made an request for "SAFE CUSTODY" on 31.10.2012(for one month)i,e,service will be stopped for that period and bill will not be generated.When approached the staffs at "Reliance Web World",north veli street,madurai-1,they said that I should clear all my outstanding amount and pay an extra amount of Rs.100 for safe custody.They calculated and said my amount to be paid.It was Rs.1,000.I made payment on that day(31.10.2012).The staff there did not accept my request and now bill has been generated for the period 31.10.2012 to 20.11.2012 but as per my request it should not have been generated.The bill amount is Rs.400 +.When I approached the staffs recently to solve this issue they said they hadn't accepted the request and confessed that mistake was on their part.Then,I asked that amount to be waived off.But,now they are saying they cannot waive off the amount .They are asking me to pay the amount.This is just contradictory.Mistake is on their part and I should pay the compensation?.I have visited the outlet for almost 6 times.There is no proper response from them and no step has been taken.I asked for pushing the complaint to higher authorities they said they have no such option.I request the concerned officials to look into this and provide justice to me.
Thanking You