[Resolved]  Reliance Data Card — IMPORTANT POINTS when you close the Reliance datacard connection.

Hi All,
I had raised a closure request from my reliance data card (USB) Post paid connection and it was processed with an transaction id/reference no. Someday later a customer service from reliance called me up and asked me if i would re consider it. At that time due to circumstances i was willing to continue it for some 4 or 5 more months i said yes. But my data card was not working.
After that I called them (customer service) up and asked if my connection is restored i was told that you had raised a closure request and it is processed we cannot restore your connection. When i told them about the call i received they asked me for a transaction id/reference no which i did not have as it was not given by the caller, they said we cannot do anything now so i thought it is fine and waited for the final bill. The bill came for the month i should pay (for the month i raised the closure request) and after that another bill came by....
When i inquired about it, I came to know that only my post paid connection was suspended and my services are not as customer, hence the bill will be generated with the full rental. Here is the interesting part, when i told them the above story they said sorry the device will not work (as once postpaid connection is deactivated cannot be reactivated though i received many promises that the connection will be reactivated) but we will charge you until the services are terminated completely. I was offered to change it to prepaid but i refused because of the policy to charge customer with full rental even though they knew very well that the customer has no use with the device that he or she posses.

Points to remember:
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1. When you want to close the connection make sure that the services+connection is terminated completely (As customer service will not provide you any clear picture when they tell you "yes we have processed your request").

2. Whenever you raise a request or say yes to a offer/consideration given by customer care do not forget to get a reference no/transaction id.

3. When a postpaid data card connection is suspended, the device cannot be reactivated, but the full rental bill will be generated without fail every month until you terminate the services completely :). I am still not clear what is meant by suspending and closing/terminating the service completely. (The policy is very unfriendly that you will have no use of the datacard you posses but full rental bill will generated every month. The only option you have to reuse the datacard is that change it to prepaid)

4. Never trust the customer care to give you enough information ask for it if you have any doubts never assume.

5. Read the above 4 points again so that you will not forget :)

By,
Unsatisfied customer of Reliance Datacard (Arun.S)
Chennai