[Resolved]  Reliance Data Card — Disgusted with Reliance Data Card Service Set Up

Disgusted with Reliance Data Card Connection
Sunday, 9 March, 2008 11:55 AMFrom: "aman sethi" <[protected]@yahoo.co.in> To: [protected]@relianceada.com, [protected]@relianceada.com

Dear Sir,
Please Help me / relieve me from Reliance.
1. I had committed a blunder by buying a reliance data card for wireless internet in Jun07 for Rs 4000/- with number [protected].

2. I am staying in a very posh area of Gurgaon (Suncity, Golf Course Rd), where there is NO SIGNAL of Reliance, due to which till date I have not been able to use even 1 MB of net on this card.

3. Had registered and sent NUMEROUS mails even to their so called "Service Assurance Cell" (copies of mail given below for your reference please), spoken to them number of times but except waiving of my rental due to NIL service have done NOTHING. Just 01 my my registered complaint No is enough as 60360247 for them to recollect whole episode.

4. From last 6 months I have been recieving false assurances from them as " Our new site is coming up shortly and your problem will be solved in a month". (suporting false assurances given below).

5. My Specific querries are:

a) Due to absolute absence of their service network, their brand new data card's COST (unused till date ) has fallen from Rs 4000 to about Rs 2500, who is responsible for this as I have not been able to use it at all.

b) How do they plan to compensate loss due to unable to use these services I applied by paying ? Mere rental waiver is worse than eye wash, as there is no service hence bill cannot be raised only.

C) Why are they lying from last about 8 months that their site is coming up in next 1 month or so , again false assurance.

d) Why don't I have the right to get back my Rs 4000 as being cheated by Reliance, NO SPECIFIC or PROFESSIONAL reply ever given by Reliance even after being repeatedly asked by the undersigned.

e) PLEASE HELP ME FROM CLUTCHES OF RELIANCE.

Copies of mails of false assurances since 07Jun07 from Reliance given below please for your reference:

Agrieved by Reliance,

Capt Aman Sethi,

[protected]


RE:'RIL=[protected]'Reference your mail
Thursday, 7 June, 2007 6:02 PMFrom: "[protected]@relianceada.com" <[protected]@relianceada.com> Add sender to ContactsTo: "aman sethi" <[protected]@yahoo.co.in>

Dear Customer,
In response to your mail regarding issue related to in-building coverage issue, please note that we have noted your feedback and forwarded to our management team for assistance. Yours sincerely,


Sachin Potdar

Customer Care

Reliance Communications


RE:'RIL=[protected]'Reference your mail
Thursday, 6 March, 2008 9:46 AMFrom: "[protected]@relianceada.com" <[protected]@relianceada.com> Add sender to ContactsTo: [protected]@yahoo.co.in
Dear Customer,
With reference to your mail regarding Reliance Mobile number [protected], we would like to inform that waiver of Rs. 449/- (including service tax @12 % service tax + 2 % educational cess on service tax and SHE Cess 1% on service tax) are passed to your account which will be reflect in subsequent bill. Further please note that issue escalated to network team for expediting the site operation.
Yours sincerely,
Archana Dhawale
Service Assurance Cell
Reliance Communications From: aman sethi ([protected]@yahoo.co.in)
Date: Wednesday, March 05, 2008 11:21 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail Dear Ms Archana,


1. You are conspicously silent on the issue of Bill (rentals only as there is no service from your side), that for what are you asking bill for me , or why it has not been waived off till date ?

2. Shoud I wait indefinetely as from last 10 months, in your excuse of "our site being upgraded or coming up shortly" ?

3. Pl reply specifically and professionally not like a routine brushing off attitude.

4. Rather you are requested to call at [protected] on the matter.

Best Regards,

Capt Aman Sethi.

[protected] / [protected]





RE:'RIL=[protected]'Reference your mail
Monday, 3 March, 2008 10:41 AMFrom: "[protected]@relianceada.com" <[protected]@relianceada.com> Add sender to ContactsTo: [protected]@yahoo.co.in
Dear Customer,
With reference to your mail regarding Reliance Data Card number [protected], as informed earlier please note that as per confirmation received from relevant department a new site is under construction and it will take one months to be on air. Further please note that as per our company policy we give reminder calls / SMS to every customer, just to remind him to pay the bill for the convenience of the customer and these reminder calls are discontinued after the payment starts reflecting in our system.
Yours sincerely,
Archana Dhawale
Service Assurance Cell
Reliance Communications -----Original Message-----
From: aman sethi ([protected]@yahoo.co.in)
Date: Saturday, March 01, 2008 04:21 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your Service Request ID 62285693

Dear So Called Reliance Assurance Cell,

Pl ref to the correspondence given below, clarifying my plight from about 9 months.

Have you been able to find solution to my problem in last 9 months of network in general area or not. Except sending me bills. Why are you giving advertisement in media as Hawa Nahin-Reliance Network hai, Pani Nahi- Reliance Network h ai, etc etc, whereas you are an utter failure in my case.

Above all I keep getting disturbed by your staff for non payment of Bills, pl advice and find a solution for this if you are capable.



Best Regards,

Capt Aman Sethi.

[protected]

--- On Wed, 23/1/08, aman sethi <[protected]@yahoo.co.in> wrote:


From: aman sethi <[protected]@yahoo.co.in>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 62285693
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Date: Wednesday, 23 January, 2008, 11:18 AM

Pl ref your mail below,



Kindly intimate then why are you silent on the compensation part for my sufferings, and also for the cost of Data card fallen ????



Pl be clear.



Best Regards,

Capt Aman Sethi.

[protected].

--- On Mon, 21/1/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 62285693
To: [protected]@yahoo.co.in
Date: Monday, 21 January, 2008, 10:27 PM

Dear Customer, With reference to your mail regarding Reliance Data Card number [protected], please note that as per confirmation received from relevant department a new site is under construction and it will take two months to be on air. Yours sincerely, Archana Dhawale
Service Assurance Cell
Reliance Communications -----Original Message-----
From: aman sethi ([protected]@yahoo.co.in)
Date: Friday, January 18, 2008 10:29 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Dear Sir,

Pl ref your mail below.

May I know any time frame that it is under your which 5 yr Plan or "Bees Sutriaya Karyakram" ? Or it will take some years , months or what, for that period and the period elapsed (10months) who and how will I be compensated regarding fall in price of data Card, Continuous Billing, Unable to use the services .



Please be specific in replying not just like typical tele executives " we have forwared your complaint will be sorted out shortly, shall revert etc etc".



Best Regards,

Capt Aman Sethi

[protected] / [protected]

--- On Thu, 17/1/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference your mail
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Thursday, 17 January, 2008, 7:32 PM