This is Lalit Mahara, I was using a Reliance postpaid Data Number in Gurgaon. Four months back, I requested the Reliance for disconnecting my number through Reliance shop. I was told to fill request form & suggested to get it changed in to pre-paid, as this take lesser time. He also told me not to use the data card till it gets converted to prepaid. As guided by the reliance agent, i filled the form and paid full and final amount.
Even after doing the same, the customer care called me multiple time to confirm the reason for same. Two months after again a customer care agents gave me call, asking for the reason again & told me to pay same amount again to close the connection. Ideally my no. was supposed to be disconnected long back. This is the fault of reliance agents for not processing my request on time & now they want me pay the pending amount to them.
Reliance Number [protected]
Even if I paid my last bill and already requested for closing this number in July, they send me a bill of Rs. 1885.00 at my email id every month till today. The bill for July cycle clearly mentioned no dues.
And without getting any previous information, I got a call from Reliance legal for bill payment or legal notice at court.
It is really very painful that consumer has to pay for carelessness of such big organization 'Reliance Comm'.
Please reply what should I do now and who will be responsible for such torture.
Regards
Lalit Mahara
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