[Resolved]  Reliance general motor insurance — Car insurance renewal

Address: Ghaziabad, Uttar Pradesh

I try to take car insurance from Reliance general my policy is expiring tomorrow and renewal amount deduct from my acount but not receive any policy doc or confirmation. please go through the mail chain. it's second time my bad experience with reliance general. agaent contacting us are most of the time are fake i think.

I want either revert my amount or issue policy.
Please resolve my issue ASAP as 7 days are too much for me.


[protected] Forwarded message[protected]
From: manish maheshwari <[protected]@gmail.com>
To: [protected]@relianceada.com, services rgicl <Services.[protected]@relianceada.com>, Contact <[protected]@relianceada.com>
Cc: Rgicl Telesales <rgicl.[protected]@relianceada.com>
Date: Thu, 26 Apr 2012 12:06:53 +0530
Subject: Re: Quotation for your Private Car from RGICL


Please wait for a site operator to respond.

You are now chatting with 'Vikrant'

manish: hi

Vikrant: Welcome to Reliance General Insurance Chat Room. GoodMorning. How may I help you?

Vikrant: Now Experience Our Reliance General Insurance NewWebsite- Simpler, Smarter & Faster.

Vikrant: May I know whether you are an existing Reliance PolicyHolder?

manish: i take car insurance yesterday but not recive any paperor notification

manish: my policy will expire tomorrow

Vikrant: May I know your previous policy with reliance?

manish: that i don't have right now

manish: can give you Registration no

Vikrant: Sure sir.May I know the vehicle Registration number?

manish: HR03H7329

Vikrant: Thank you sir.

Vikrant: Let me check the details.

manish: ok

manish: repersentative provide me a mail including the quotationno Q[protected]

Vikrant: Mean while I calculate the premium in the system, wouldrequest you to be online for some time.

Vikrant: Thank you for your patience...

manish: can i get the policy no

Vikrant: Sorry sir,you previous policy-[protected]is alreadyexpired on 27/04/2011.

manish: or the softcopy of policy?

manish: ya that was old

manish: but yesterday i renewed

Vikrant: May I know whether the amount was done successfully?

manish: yes

manish: can give you transaction no

manish: MUTI[protected]

Vikrant: Thank you sir.

Vikrant: Let me check the same.

Vikrant: Mean while I check in the system, would request you to beonline for some time.

manish: what request?

Vikrant: Sorry for the above line.

Vikrant: please be on hold.

manish: ok

manish: it's my second time policy renewal from reliance.....andboth are bad.

Vikrant: Thank you for your patience...

Vikrant: Sorry for the Inconvenience,we are not able to trace thepolicy details with the above information as per provided by you.

manish: can you revert my amount

Vikrant: Please provide us these details: Transaction No,Transaction date, Transaction amount, user id and Bank reference number?

manish: ok

manish: Transaction Reference Number MUTI[protected] BankReference Number 45356226 Transaction Amount 3986 Transaction Date[protected]:14:05

Vikrant: Thank you sir.

Vikrant: We are forwarding this issue to our concern team,once weget the revert you will assisted with the same.

manish: it will be helpfull if you could revert my amount so thati can renew from my previous policy provider

Vikrant: May I know the user Id which you have user at the time ofrenewal.

manish: i don't have userid on reliance side

manish: how much time it will take to resolve

manish: my policy will expire tomorrow and i have to renew

Vikrant: May I know the mode of payment at the time of renewal?

manish: online

Vikrant: Thank you sir.

Vikrant: Once the issue resolved our concern team will revert youwith the same.

manish: can you please answer my question

manish: how much time?

Vikrant: Kindly provide us 24 hrs to assist you with the same.

manish: can you please complain no

manish: so that i can provide the reference

Vikrant: You can save the above chat transcript for the same.

manish: ok

Vikrant: Is there anything more I can assist you with?

manish: is there anyone contact me

manish: or i need to followup

manish: ?

Vikrant: Yes sir.

Vikrant: Is it your contact number-[protected]

manish: yes

Vikrant: Our concern team will contact you.

Vikrant: Is there anything more I can assist you with?

manish: ok thanks

Vikrant: Have a great day Sir!

Vikrant: Thank you for approaching Reliance General Insurance ChatRoom.

Vikrant: We wish you & your family good health always

Vikrant: Buy our Motor, Overseas & Health Insurance online.

Chat session has been terminated by the site operator.



On Thu, Apr 26, 2012 at 11:06 AM, manish maheshwari <[protected]@gmail.com> wrote:


Hi,



I made the payment but not receive any policy paper.



Regards
manish


On Wed, Apr 25, 2012 at 5:08 PM, <[protected]@relianceada.com> wrote:


















Dear Manish Maheshwari,









Thank you for showing interest in Reliance Private Car Policy insurance.









Your Reliance Private Car Quotation No. is Q[protected] and will get expired on 30 Apr 2012




Quotation Details


Quotation No.
Quote Created On
Quote Expiry Date

Total Renewal Premium (Rs.)



Q[protected]

20 Apr 2012

30 Apr 2012

3986


You can Click here to View the Quotation, check all details and proceed for payment. You will receive soft copy of policy immediately and hard copy will be mailed within 7 days.


Note: All online payment modes supported (Credit Cards/ Debit Cards/ Netbanking)

Assuring you of our best service at all times.


Warm Regards,


Sudip Banerjee
Head - Online & Tele Sales
Reliance General Insurance

This is System Generated Mail, please do not reply




Reply

Forward





















Reliance Genaral Insurance Company Limited



12:09 PM (10 minutes ago)














to me









Dear Customer,

Thank you for writing to Reliance General Insurance Customer Service Unit, we value our relationship with you.


We will attend to your mail promptly and revert to you within seven (7) working days .Your service request no. is 02379413 , kindly refer to the service request number for any further communications or query.


Register yourself on our website www.reliancegeneral.co.in for managing your policy account online and to know more about our online services.


If you need any further assistance please feel free to contact us on our Toll free number[protected] Or[protected]Local rates only) our customer service executive will be glad to assist you.


Assuring you of our best service always.


Yours Sincerely,
Customer Service Team
Reliance General Insurance Company Limited
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Aug 13, 2020
Complaint marked as Resolved 
 
5 Comments

Comments

Reliance genral insurance Car insurance — Complaint against insurance service

I would like to inform you that I am not able to take benefit of cashless facility due to Reliance staff mistake only.
This is the second time where I am facing this problem with your company. I had claimed insurance in the month of Feb’09 and relinace surveyor was not given cashless facility because engine/ chassis no. was not mentioned in the policy. I had submitted required document to reliance branch and after one month and regular follow-ups with Reliance branch (Complaint no- 199983, dated 21.02.2009) I had received payment from Reliance company.
Again I have claimed insurance through claim no- ([protected]) and again Reliance surveyor (Mr. Harish) is not giving cashless facility just because of the same above mentioned reason. So again I have to take follow up with your branch and again I have to submit document….. This is wrong and so irritate for me …why I am suffering again and again just because of Reliance staff mistake.
Request you to please look in to this matter and help in getting to provide cashless facility.
Policy number-[protected]

Brajesh Sharma

Insurance — given by manish

I am requesting once again to delete the complaint in full given by manish, otherwise i have no option left, but to file a defamatory case against you as you are tarnishing my image in your google search. treat this as final notice. I once again request you to delete or else after 7 days from today, i hv to claim 100000 dollars as compensation for tarnishing my image in public.

Reliance — TELE SALES CALL

UNSLICIATED TELE CALL FOR SELLING MOBILE PHONE CONNECTION RECEIVED FROM[protected] ON 27/10/2012 AT 1.17PM

COMPALINT MADE BY K.MUTHUSAMY MOBNILE [protected]
I have got a claim number on[protected] during the claim a message was receivd on my mobile that the promod jamdade is the surveyor with mob no.[protected] by messaging that he will call you for surveying the damagad/accidented vehicle, but no communicaion is received from the man/surveyor engaged for the job till 5 days and also when we are trying to call the given surveyors number wich was not conneting always, finally I told the matter and called on[protected] to the garrage people who are connected with the repair work(i.e Fortune cars PVT.LTD.), they have given the another surveyors mob.No.[protected] Mr.Aditya bosle, now anyway the work is started and finally the work is finished on[protected] and expedeture bill was also mailed to the reliance genral insurace company, when I am calling to the surveyor mr.Aditya bosle for delivering my vehicle he is telling that I am on leave from[protected] to[protected].when Iam asking him who is your substitute during the leave perion so that I can deal with him, he is not giving any answer.
actually garrage has consumed 6 days time for completing the job (i.e.from[protected] to[protected], but even today my vehicle is not reaching to my home, because I am suffering for my daily travellings without my vehicle. All above is because of your rectless promptness and rectless services only that's what we learned from your system and we are ultimatly irritated by facing so many problems for your hopeless time results from your side(i.e.company).Now I am finally requesting you plaease deliver my vehicle as early as possble, to resolve my daily problems. my claim details are

Name: M.seenu naik
claim No.: [protected]
vehicle No.:MH 43 AF 0920(car)
policy No:[protected]
Garrage Name:Fortune cars pvt.ltd.
locality: Nerul, Navimumbai.
Sir,
I want to pay my vehicle renewal .
Please help

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    Reliance general motor insurance
    Uttar Pradesh
    India
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