[Resolved]  Reliance Infrastructure Ltd — Unncessary Harassment and addition of wrong charges

Dear Sirs :

My name is Minesh Gandhi, residing at 401, Adarsh Harmony, Rustomjee Adarsh Excellency, Goras Wadi, Malad (West), Mumbai - 400064. My Reliance Inftastructure A/c. No. is[protected].

I had received a letter from Reliance Infrastructure Ltd on[protected] bearing subject : Notice under Section 138 of the Negotiable Instruments Act 1881; Ref.: ECS returned by the bank unpaid. Account No.[protected] Return Doc No. [protected], and demanding for the payment of Rs.1,800/- towards bill amount + ECS return charge of Rs.250/- = Rs.2,050/-.

I immediately replied to them as under :

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A/c. No.:[protected]

Sub.: Harassment by Reliance Infrastructure Ltd

Dear Sirs :

I refer to my above mentioned account no.

I have received a letter from your office dated 23.10.2009 bearing subject : Notice under Section 138 of the Negotiable Instruments Act 1881; Ref.: ECS returned by the bank unpaid. Account No.[protected] Return Doc No. [protected], and demanding for the payment of Rs.1,800/- towards bill amount + ECS return charge of Rs.250/- = Rs.2,050/-.

I spoke to your office on 30303030 and spoke to one Ms. Sangeeta, who could not be of any help.

I immediately took up the matter with my banker The Ratnakar Bank Ltd, who confirmed that they have never returned any ECS till date. It is to be noted that my average balance with my banker runs into several lakhs of rupees and my banker would never ever return a ECS of Rs.1,800/- with the remarks as “Insufficient Balance”. I am enclosing herewith a letter from my banker The Ratnakar Bank Ltd, which is self-explanatory and also confirms the fact. I demand that the additional charge of Rs.250/- by reversed immediately without any delay.

This is nothing but due to the negligence on the part of your organization and I reserve my rights to claim for the damages due to this irresponsible approach by you. If at all the bank has returned by ECS, I should be getting a returned document alongwith the bank’s seal and signature of the concerned person.

I am the Managing Director of a Credit Information company in India in this field since +25 years and have good contacts with the press. Your negligence has disturbed me a lot and my reputation with my bank and society has been harmed.

I am also giving this in Press and also lodging a complaint with Consumer Forum towards Harassment from you. Besides, I am also going to the court of law a demanding a sum of Rs.10,00,000/- towards compensation for the mental torture I had to go through due to your negligence.

I now demand a immediate reversal of Rs.250/- and a cheque of Rs.10,00,000/- in favor of MINESH GANDHI towards the compensation.

Awaits your reply.

Best Regards,


Minesh Gandhi

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After sending the letter I had also received a confirmation mail from them which was perhaps auto generated through their system, which stated as under :

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{DECA09000457} [REPLY2] Response to your mail regarding ecs payment issue..

Dear Customer,
Warm greetings from Reliance Energy.
We have received your communication on 10/11/09, which is being forwarded to the concerned authorities at Reliance Energy. We will revert to after the issue/query is resolved.
We assure you of a prompt and satisfactory reply.
Thank you for writing to us.
Regards,
Customer Service,
Reliance Energy.
For any assistance, please call our 24 x 7 Power Help at 3030 3030, toll free no –[protected] write to us at energy.[protected]@relianceada.com.

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Since then I have not received any satisfactory reply from them. I once again sent a reminder to them on[protected], to which I received following reply :

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{DECA09000461} [REPLY2] Response to your mail dated 16/11/09.

Dear Customer,
Warm greetings from Reliance Energy.
We have received your communication on 16/11/09, which has been forwarded to the concerned authorities at Reliance Energy. We will revert to you after the issue is resolved.
We assure you of a prompt and satisfactory reply.
Thank you for writing to us.
Regards,
Customer Service
Reliance Energy
For any assistance, please call our 24 x 7 Power Help at 30303030, Toll Free Number[protected] OR write to us at energy.[protected]@relianceada.com.

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After this I have not received any reply from them and hence seeing no other option I am forced to lodge this complaint with you.

I demand a compensation of Rs.10,00,000/- towards the harassment and mental torture I have had to go through due to this incident and am sure that you would definitely help me in the matter.

Thanks in advance for your kind co-operation and prompt action in the matter.

Best Regards,


Minesh Gandhi
[Mob.: [protected]]