[Resolved]  Reliance Net Connect — Activation of my connection

Hello,
Firstly I would like to mention that I am thoroughly appalled at the hopeless customer care service that Reliance provides to its customers. Also that I would consider myself lucky, if i get a response to this mail and any action based on this.

My problem : I am getting timed out when trying to connect to the internet(in spite of having balance in my account).
The losses I incurred : more than 900 Rs to date.

I had applied for a reliance net connect connection on March 24th 2009. I got a number assigned immediately as mentioned above, but till date(its May 23rd today), my services have NOT been activated.

I have submitted the application form 3 TIMES:
1) twice with my license as address proof - Vashi Sector 17 reliance
2) once with passport copy - CBD Belapur Reliance, Prabhat Center).
The last time I submitted was in the last week of April. I have lost count actually.

Recently I visited the 'Reliance web world' in Vashi sec 17 and Reliance and the one in Shastri Nagar, Santacruz . They said my services are active and i just need to recharge my account to connect to the internet.
THEY CONFIRMED WITH ME THAT MY SERVICES ARE ACTIVE, THEN I PROCEEDED TO RECHARGE MY ACCOUNT WITH 403 Rs.

After recharging for 403 Rs, they told me that even though my account is active, my OUTGOING services are barred!!! and that I would need to submit my documents again. When I asked them the reason, the response I got was - "We dont know"!

It seems there is no transparency between the different departments in Reliance, as in the customer care executive has no clue as to why the documents are continually being rejected. One more thing, the customer care executives are thoroughly ILLITERATE of the processes, regardless of any branch in INDIA.

My question - How am I supposed to understand that even If i am active, my services could be barred. For me, as a customer, all I care for is - if i pay the money, will i be able to access the internet. For this, their answer was an EMPHATIC yes before recharge and a BIG NO after recharge.

I AM TIRED OF RUNNING AND SUBMITTING THE DOCUMENTS, and I do not understand what could be wrong with my passport.
IF YOU NEED MORE VERIFICATION, THEN COME TO THE ADDRESS MENTIONED IN MY RESIDENCE PROOF AND SEE ME THERE. I would be glad to meet you guys.

I myself am in Telecommunication industry, and I am really sad to see this kind of service being offered, by a company that calls itself India's no 1.

I feel cheated.

- Basheer.