Reliance Netconnect Broadband — Wrong Usage Calcuated leads to Huge bill

This is a extract of the mail written to Reliance communication ..waiting for response

Hi

This does not convince me that i have used 15GB in 10 Days

I have analyzed the logs sent by reliance, my observations are as follows

Fact 1
Start of connection : 09/04/2009 5:30:37 PM
Connection Disabled on : 23/04/2009 10:25:34 AM

The Connection Live for: 13.70 Days
Total Duration spent connected as per Log: 10.5 Days

Expected behavior: The session created stays active
Unexpected behavior: Data transfer still continues irrespective of the fact if the user has requested the data or not if the device is connected to the laptop

On complain reliance gave a session dump, but did not give me the URL details as it is this security policy

Fact 2
Assumption: The file given to me is not tampered and data dump is given to me without alterations
There is something wrong which happens every midnight in your servers, the times are reset, check the examples below
"
Not able to attach the log in this web page, but every midnight they have time issues if you look at the session log given by reliance
"

Look at the other data in the excel attached the time issue is consistent every mid-night on your servers

Fact 3

Observe this data classic example
This is classic example, multiple connections were establizhed over a period of 3-4sec each where data was send out and it is billed to me as usage.

Extract from the session log given by reliance
17/04/2009 7:26:18 AM [protected] SESSION 464 KB 3secs
17/04/2009 7:24:09 AM [protected] SESSION 464 KB 4secs
17/04/2009 7:23:47 AM [protected] SESSION 424 KB 4secs
17/04/2009 7:22:50 AM [protected] SESSION 464 KB 3secs


This is how I interpret all the above mentioned facts

1. You charge customers if they stay connected to the internet even if the customer is not
requesting any upload and download
Reason: You have to keep the connection live and this is done by sending consent data to your base station
Why should you charge customers for this, it is like i go to shopping mall and get changed for viewing the items displayed on the selfs without buying anything

2. You load a page every time the connection disconnects and connects; this also gets charged to the customer ...it is like you go to shopping mall and it is mandatory to by a product of Mall's brand
3. The connection frequently disconnects and connects again and there is a data exchange to establish the connection which gets charged to the customer this becomes serious if my laptop is connected 24hours
4. Some activity on your serves in the mid-night gives wrong data o[censored]sage... proved by Fact 3

My suggestion is you do the following test

1. Take a USB Net connect Modem on a Unlimited 10 GB Plan, reset the usage reading to Zero
2. Now connect this USB Modem to the Desktop and open www.google.com
3. Leave this system On for 30 hours, check the reading

My estimate you will get approx 1 GB usage, if you are able to reproduce this then your billing systems have to be fixed.
If you still did not understant what i am trying to communicate here, please help of the guys from the switch to call me, i will explain him.
Please let me know why when you will revert on this.