[Resolved]  Reliance Netconnect (Broadband USB) — Reliance is not Reliable

I purchased Reliance Netconnect+ (Broadband USB) on 14th of June, and using it in Delhi.
First day I used it for about 10 min. Got fantastic speed and was happy. On 16th used it for about 40 min. connection went down 2 times.
After that serious usage started. I am using it for continuous 3-4 hrs daily in my night unlimited plan. And now real picture comes,
Connection gows down frequently. Stays at the most 15-20 min.
Automatically gets shifted to CDMA 1x from Hybrid mode i.e. lower speed.
Frequently I have to reconnect, and some times shows connected but no actual browsing occurs. In this situation I have to Disconnect and then reconnect and then only browsing starts.
Every time I reconnect Reliance Netconnect page loads and Data for download counts.
It seems the device get tired after few min. usage.
This problem is serious when you are doing online transections. You click on pay or submit button and connection goes down. You have to reconnect and now it will connect with new IP address and your transaction will show invalid user or Authentication failed or some other serious problem.

One more problem is, You start attaching files to yahoo suddenly connection goes down, You have to reconnect and now Yahoo will keep on showing file being attached. You are bound to cancel the attachment process and re attach the file. Again data uploaded gets wasted.

If you are downloading some big file and connection goes in between and you are not aware of it. You have to keep a constant watch that connection stays active. And if it is a secure download than due to reconnection and new IP possibility is cancellation of download inbetween.

So, Reliance is seriously UnReliable for online transactions, creating online login acounts and huge secure downloads.

Same problem occured with me while submitting this complaint. I pressed submit button after such long complaint and got a window connection lost and I was back on the blank page.
Thank God I had copied the matter before pressing submit button else my 15 -20 min. of writing this complaint would have gon waisted and you would not be reading this at present...
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Aug 14, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

dear Sir/ Mam

My Reliance broadband connection no. [protected] is now disconnected, but i feel its a wrong decission so, i am forwarding a request to you, please restart my prepaid connection & give me required information about it.

Thanking you
vivek chauhan
contact no. 0 [protected]

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