Reliance Netconnect — Worst Customer care & Activation

Reliance Netconnect — Worst Customer care & Activation

G Gaurav Mehta from Delhi, Delhi Jun 9, 2009

I bought Reliance Netconnect brodband device out of greed for mobility on last friday . I had paid 3500/- & have been told by the person that within 24hrs it will get activated i.e, by saturday afternoon. I have given all the documents on friday itself. But to my surprise till now after 5 days it is still not being activated. Customer care is the worst i have ever seen . MOST FUNNY PART IS IT ALWAYS TOOK ATLEAST 10 MINS TO GET TO CUSTOMER CARE THEN THEY WILL TELL YOU THAT IT CANT BE HEALPED AS THE MDN number I AM GIVING THEM IS NOT UPDATED IN THEIR SYSTEM.(EVEN AFTER 5 DAYS) MDN number will only be updated in their system once you do the activation. As per them activation is pending because THE RIDER WHO HAS GIVEN ME THE HARDWARE & TAKEN THE DOCUMENTS HAS MET WITH AN ACCIDENT WHILE RETURING FROM MY PLACE & THEY HAVE LOST ALL THE DOCUMENTS!!! I HAVE SEEN THE SAME GUY IN MY NEIGBOURHOOD SELLING THE SAME PRODUCT!!! As per them it will take one more day to verify the address !!! I HAVE DECIDED NOT TO USE THE RELIANCE NETCONNECT NOW EVEN IF MY HARD EARNED 3500/- RUPEES WILL GOES IN DRAIN. STILL BETTER TO LOSE 3500 RUPEES THAN HAVING TO DEAL WITH THE WORST CUSTOMER CARE WHICH CAN GIVE YOU REASONS WHICH ARE BEYOND IMAGINATION. Was this information helpful? No (0) Yes (0)

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Comments

Sujoy Dutta

from Mandleshwar, Madhya Pradesh

Jul 18, 2009

i am using reliance net-connect from last one year & the problem is as following which is only due to the irresponsible people of customercare & due to their incomplete technical skill:

1.after getting it recharged with a proper amount the service become unavailable. when i call customercare at *369 or *333 they always ask for a time period of 30mins, 1hr, 24hr, then 48hr, 120hrs. In spite of having the sufficient time period for solving the problem they become unable. After that they avoid the calls & i become totally helpless with "RELIANCE Net-Connect". My request is either you solve these problem or you stop the services.

KRISHNANUNNI N R

from Mumbai, Maharashtra

Aug 26, 2009

My Story is the same. I bought the Datacard and given the money and documents. The guy who taken my documents and money lost his phone. and he tell me that he cannot contact me. he need some more documents...I gave hi the company letter head and the sign and seal of our manager.But he is saying after 5 days that it is xerox! I told him to return my cash. After that he didn't call me...Now i am going to web world again for activation. What a useless company and crew...

rahul kumar...

from Narasaraopet, Andhra Pradesh

Nov 14, 2010

i decided to use internet with reliance brodband. i contact with reliance customer. he came my house and taken rs 500 in advance. i filled all the documents correctly. next day i recevied the call of rel. company. i got this call on 8th september. and now today is 14 november.there are no responce from company & that person. i contact with that person many time but they do not help me. i want my cash return early as soon. help me. my no. is [protected].